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| IVR Interactive voice response http://www.taxi-driver.co.uk/phpBB2/viewtopic.php?f=6&t=7653 |
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| Author: | labraiz [ Mon Jan 07, 2008 6:06 am ] |
| Post subject: | IVR Interactive voice response |
Is anyone on this forum using ivr to take calls? does it work & is it worth the money? also if u are using it how easy was it for ur customers to get use to it? also have u increased ur job figures |
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| Author: | Sussex [ Mon Jan 07, 2008 7:59 am ] |
| Post subject: | Re: IVR Interactive voice response |
labraiz wrote: Is anyone on this forum using ivr to take calls? does it work & is it worth the money? also if u are using it how easy was it for ur customers to get use to it? also have u increased ur job figures
Seems to work, think it's expensive, punters seem to like it, good when it's busy not so sure when it's quiet. As for job totals, methinks the credit crunch is taking care of things like that. 
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| Author: | meltingsmoke [ Tue Jan 08, 2008 1:30 am ] |
| Post subject: | |
i hate it 
most of the time it sends me to a job where the old dears cannot get into the vw t5 .. plus no Destination |
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| Author: | intheknow [ Tue Jan 08, 2008 3:05 pm ] |
| Post subject: | |
meltingsmoke wrote: i hate it
most of the time it sends me to a job where the old dears cannot get into the vw t5 .. plus no Destination Don't know what system you are using, but I do know that the Auriga system will send the job to the specified vehicle type, as long as the vehicle type required has been saved against the telephone number record. So, where the old dear cant get in your car, the office can update her phone number to include a 'saloon' or 'low car' option for example, and ensure you dont get caught like this again. |
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| Author: | Sussex [ Tue Jan 08, 2008 7:12 pm ] |
| Post subject: | |
intheknow wrote: So, where the old dear cant get in your car, the office can update her phone number to include a 'saloon' or 'low car' option for example, and ensure you dont get caught like this again.
But what happens when it's not the old dear but her grandchildren, or daughter? |
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| Author: | Sussex [ Tue Jan 08, 2008 7:15 pm ] |
| Post subject: | |
I think the IVR is very good when it's busy, and it will lead to more work coming in. But if it's busy you have to wonder if it matters. When it's quiet I don't think it matters, unless some regular customers use it for their own ease. |
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| Author: | labraiz [ Wed Jan 09, 2008 6:59 am ] |
| Post subject: | |
I think it could save on staffing costs maybe in the long run also when your busy it could take more work which is not a bad thing cuz sometimes knowing how many members of staff to have in on a shift can be so hit & miss cuz u just never know when the phones will go berzek or dead but that is our trade i suppose |
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| Author: | intheknow [ Wed Jan 09, 2008 9:04 am ] |
| Post subject: | |
Sussex wrote: intheknow wrote: So, where the old dear cant get in your car, the office can update her phone number to include a 'saloon' or 'low car' option for example, and ensure you dont get caught like this again. But what happens when it's not the old dear but her grandchildren, or daughter? OK, then make it to that the old dears number does not get answered by IVR. This way, there is never be a problem.... |
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