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PostPosted: Mon Feb 19, 2018 6:19 am 
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Location: Stamford Britains prettiest town till SKDC ruined it
One of my drivers recently crashed one of the zafiras. Aviva kept telling me for two weeks it was being repaired but then decided to write it off so went out and bought a new one to replace it. Phoned brokers (Swinton ) and gave them all the details to swap the vehicles over on the policy two days later
a certificate arrived BUT despite the fact that all my vehicles on the policy are hackney they have taken the written on one off and put the new one on as private hire :shock: so phoned them up and was promised a new correct certificate by email.

Nothing has arrived and apparently there is a problem as Aviva are insisting it is a PH vehicle not a Hackney even though it was a replacement for a hackney so the question is

what is the best form of legal action to sort this out has anyone been in this position before ?

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PostPosted: Mon Feb 19, 2018 6:58 pm 
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edders23 wrote:
One of my drivers recently crashed one of the zafiras. Aviva kept telling me for two weeks it was being repaired but then decided to write it off so went out and bought a new one to replace it. Phoned brokers (Swinton ) and gave them all the details to swap the vehicles over on the policy two days later
a certificate arrived BUT despite the fact that all my vehicles on the policy are hackney they have taken the written on one off and put the new one on as private hire :shock: so phoned them up and was promised a new correct certificate by email.

Nothing has arrived and apparently there is a problem as Aviva are insisting it is a PH vehicle not a Hackney even though it was a replacement for a hackney so the question is

what is the best form of legal action to sort this out has anyone been in this position before ?

send them a bill for your loss of earnings from now....

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PostPosted: Mon Feb 19, 2018 9:01 pm 
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edders23 wrote:
what is the best form of legal action to sort this out has anyone been in this position before ?

Go to the Insurance Ombudsman.

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PostPosted: Wed Feb 21, 2018 4:23 pm 
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Joined: Wed May 16, 2012 5:33 am
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edders23 wrote:
Nothing has arrived and apparently there is a problem as Aviva are insisting it is a PH vehicle not a Hackney even though it was a replacement for a hackney so the question is

what is the best form of legal action to sort this out has anyone been in this position before ?


Sounds more cock up than anything else - maybe work experience kid who thinks that because it's not a black cab then it must be a PH? :shock:

Doubt it'll end up in court somehow. :)


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