One of my drivers had a minor prang in the 8 seater a bit of a dent in the door and back wing. His fault so insurance passed details onto their approved repairers who would manage the repairs after 4 weeks they finally contacted us and asked for photos another week till repairs approved they said they needed vehicle for 6 working days but we had a ton of work in so agreed the 24th August which was a lighter week work wise but vehicle due plate test the following wednesday and would give them time to get any panels etc in. Phoned on the friday to check it would be ready repairs not started a replacement door hadn't arrived and was stuck on a lorry in calais vehicle by now out of plate and couldn't road tax as mot not valid long enough 2 weeks later the door was still stuck in calais !!!!!! really
Finally got the vehicle back yesterday and now have to get it tested mot'd which is monday or tuesday now and hope the council will give me some grace on the age rules as vehicle now 7 years old and the rule is that if not plated before due date has to be treated as new plating
They are aware of the situation but insurance claims they are investigating but are blaming the repairers the repairers are blaming VW whats the betting it will be a total cover up and yours truly will be offered no compensation