Derby Ram wrote:
Brummie Cabbie,glad you mentioned that.Yes,it's a total loss,but I had no idea that my policy runs out with it.I was insured until Sept.I had protected NCD so hopefully premiums shouldn't rise...but hey who can tell with those sharks?
Sun Alliance said the forensic engineer was still investigating,so I guess he is doing background work on Mercedes.This was the reason that my claims handler gave for not paying out.Even though they knew they had to they were hanging on in case they wouldn't get the money back.Hardly the customers fault or concern is it?At the end of the day Insurance companies are like bookies,sometimes they just gotta pay out.
Regards
Derby Ram
If your insurance company have treated it as a total loss, then as you probably already know, it will be a new policy & premium from the day you get delivery of your new cab, with or without your NCB intact.
BUT DON'T LEAVE IT THERE AND FORGET ABOUT IT!!!
If this is a Mercedes fault, which is something you should be pushing for, then you can bet your bank account that the insurance company will try their best to recover their total loss pay-out to you from Mercedes. If they do recoup their losses from Mercedes, it is at this point that they 'forget' to tell you, because as they put it, 'claims is a different department from underwriting', and that's their excuse.
This will have financial consequences for you if you have lost premium cover that you have already paid for, from the time you insure your new cab until September when your current insurance would have run out. In effect, you would have paid twice for this period & if your NCB is also affected you should have this re-instated if the insurance company recover all their losses from Mercedes.
My advise to you would be to try & get the name of the forensic engineer, his phone number & the company he works for, which may be different from the insurance company. If you get this information keep in touch with him until he has established the cause of the fire. In practice you will have to liaise with him (if you get his details), & the claims & underwriring departmenta of your insurance company.
I know this should all be done for you by the insurance company, but in many, many cases it is not & the insured, you, is the loser.
Good luck!