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toots
 Post subject: Customer complaints
PostPosted: Sun Dec 23, 2012 7:08 am 
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Location: Wirral
You've just gotta to love customers. We had 2 complainants tonight from customers.

The first complaining that the driver failed to put his meter on, even though he hasn't got one. We tried to explain to the customer that the driver wasn't legally bound to have a meter in his vehicle, but, they insisted that they know the law and wanted to know who to complain to. We gave them the licence dept phone number and again explained that ph didn't have to have a meter. Then we thought perhaps they'd been overcharged but apparently not they were just pointing out the error of his ways and said they would contact licencing.

The 2nd complainant was about me because I had taken the shortest route on 3 drops and apparently knackered the poor lads chances with the young lady I dropped off first :oops:

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grandad
 Post subject: Re: Customer complaints
PostPosted: Sun Dec 23, 2012 11:22 am 
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toots wrote:


The 2nd complainant was about me because I had taken the shortest route on 3 drops and apparently knackered the poor lads chances with the young lady I dropped off first :oops:

Shame on you! If it had been nearer Valentines day I would have had you shot. :mrgreen:

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wannabeeahack
 Post subject: Re: Customer complaints
PostPosted: Sun Dec 23, 2012 11:24 am 
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"Toots Contraceptives"

Our motto - "If your 5 miles apart, her fanny wont fart"



Its got a certain ring to it.....

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edders23
 Post subject: Re: Customer complaints
PostPosted: Sun Dec 23, 2012 12:57 pm 
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Location: Stamford Britains prettiest town till SKDC ruined it
I could just see her driving around the Wirral with that emblazoned on her car might turn a few heads !!

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Sussex
 Post subject: Re: Customer complaints
PostPosted: Sun Dec 23, 2012 7:20 pm 
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Location: 1066 Country
toots wrote:
We gave them the licence dept phone number and again explained that ph didn't have to have a meter. Then we thought perhaps they'd been overcharged but apparently not they were just pointing out the error of his ways and said they would contact licencing.

Even if they had been overcharged in a PH, it has nothing to do with the driver.

The buck starts and stops with the operator.

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wannabeeahack
 Post subject: Re: Customer complaints
PostPosted: Mon Dec 24, 2012 12:06 am 
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Sussex wrote:
toots wrote:
We gave them the licence dept phone number and again explained that ph didn't have to have a meter. Then we thought perhaps they'd been overcharged but apparently not they were just pointing out the error of his ways and said they would contact licencing.

Even if they had been overcharged in a PH, it has nothing to do with the driver.



How can a PH overcharge? but id say the fare charged IS down to the driver (always, PH or HC)

Meters can be manipulated by useage

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Sussex
 Post subject: Re: Customer complaints
PostPosted: Mon Dec 24, 2012 7:04 pm 
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wannabeeahack wrote:
Meters can be manipulated by useage

A PH can charge what they like, and any overcharge makes the operator legally liable, not the driver.

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wannabeeahack
 Post subject: Re: Customer complaints
PostPosted: Tue Dec 25, 2012 12:25 am 
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Sussex wrote:
toots wrote:
We gave them the licence dept phone number and again explained that ph didn't have to have a meter. Then we thought perhaps they'd been overcharged but apparently not they were just pointing out the error of his ways and said they would contact licencing.

Even if they had been overcharged in a PH, it has nothing to do with the driver.

The buck starts and stops with the operator.


I hope its a good book cos im the driver AND the operator....

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Sussex
 Post subject: Re: Customer complaints
PostPosted: Tue Dec 25, 2012 6:35 am 
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wannabeeahack wrote:
I hope its a good book cos im the driver AND the operator....

Put the dog down as the operator. :wink:

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