lookingforthebest wrote:
Nidge2 wrote:
lookingforthebest wrote:
I have been for a site visit to a barely appropriate office with very friendly people but a very small circuit.
They talked highly of Mercury2.
We are an 80 car circuit and looking to expand. Is there anyone out there this sort of size who are using Mercury2.
Also a fair proportion of our work is account work.
Maybe I was spoiled by Cordic ( at my previous office ) where you can simply click on a driver ( when already allocated ) and see how far away he is from pick up and what speed they are travelling and the telephonist can relay this information to the client.
I find it hard to believe that Mercury2 or all systems do not offer this.
Next week is the sales pitch from Mercury so i would appreciate all comments to help me influence the owners in the right direction.
Thanks in advance
Don't buy it. Look around for the lads on here who've had it taken out and gone with other firms. They'll fill you full of boll
ocks and tell you they they'll be right there if anything goes wrong. It's expensive for what it is, beware of all the little add ons what they don't tell you about.
I'd stick with Cordic or give Bill a ring at Datamster, he's on these forums and what you see is what you get, he's honest and his system works a treat.
I wouldn't wish Mercury on my worse enemy.
I used Cordic at my previous office but I have moved to a company who have used Mercury for a few years. Both partners like it lots but I see Mercury1 as backward. They are now thinking of upgrading. I am not convinced by Mercury2 and want to see it working with a similar sized firm and not the small one that Mercury sent me to. What i saw of it seems basic and clunky.
After using Cordic for a few years and Shamrock for a short time, Mercury2 looks like a backward cousin.
I have contacted Bill at datamaster but when their website contact form does not work on their old and new website, I have to say this worries me greatly. In the end I have sent him a pm here.
Mercury2 nearly crippled us, we got promised on the spot support if anything went wrong, as we were only 1 mile away from their offices, we didn't get that support every Saturday night when it crashed because it couldn't handle the work that was being pushed through it. We ended up canning the whole lot and reverting back to Mercury1.
The whole Mercury Package was stolen from Stewart Harding at Diplomat, go on their website and look at Diplomat Navigator, it's exactly the same as Mercury1, now bear in mind Diplomat had been in business many years before Exel and Mercury came onto the scene. Would you trust someone or something that had been stolen from another company and the name changed to Mercury? I wouldn't. Mercury is so antiquated it's unreal. When I look what other firms round here are using and the simple things they can do with their dataheads I shake my head in disbelieve.
The connection problems we have is beyond a joke, Exel keep harping on about the dual sim, why would we want dual sims?? Ahhhh that's right to fleece more money out of us. Does a mobile phone have dual sims? No they don't, if a PDA can't pick a little packet up AKA a text message then there's something wrong somewhere.
Them sites you visit are set up so they run without problems, I bet the firm gets a nice little back hander to to say the right things to visitors
Bill will be back in touch with you, they're always busy with new installs etc etc. He doesn't advertise because word of mouth is better than any advertising.