premierbangor wrote:
Recently we have decided to start a small firm of private hire vehicles (6) running in North Wales, we were approached by a company called Mercury and the sales guy came down to see us. A very nice guy i must add, and a cracking sales speech, has led us to at this present moment be considering his proposal. I have since logged on here and seen lots of negative comments about Mercury2 and was wondering what systems taxi companies out there are currently using ?
The system i want is a office based dispatch system with PDA in vehicles which has very good coverage in rural area's but is also able to offer the same sort of facility that mercury can such as Text back, Account Holding etc etc
Can you please advice ? thank you in advance
Regards
Chris
If you want a firm at the end of it all "DON'T USE MERCURY." It's the biggest bag of sh
it I've worked with in 27 years of driving taxis.
If you've only got 7 cars pen and paper is good for you. Exel will have your pants down promising you the earth, they'll extract every £ they can from you then drop you like a stone.
We're only 1 mile from Exel's office and trying to get them to sort our problems out is like trying to find Lord Lucan.
More and more firms are ripping Mercury out and replacing it with a decent dispatch system because it's always crashing, losing signals, sending two cars for one booking, call back doesn't work, they'll also try and nail you down to have their dual sim set up, it doesn't benefit you because the dual sim system doesn't work they way they portray it to work, they say it connects you to another network if you lose signal, what they fail to tell you is, you have to reboot your PDA, choose network, choose sim slot 2 then choose network, turn your PDA off and back on again and log in. The only company the dual sim benefits is Exel because they get more £££ out of you.
Please please please don't have Mercury installed.
Here's a selection from some of the posts on here.
There can be a multitude of problems one being us kicking them into touch when this all singing and dancing so called mercury2 came out. We were the first firm to have it installed, because we were local they could iron out any problems before they introduced it, it nearly killed the firm over 4 weekends, at 11PM on the dot it went off for over 2 hours. We were promised that someone would be there to sort out the problems....there wasn't anyone there. They were told to come and take the new machines away and the old ones were re-installed. Since then they've dropped us like a stone.
In house financing They'll be taking your pants down with added charges.
I've worked with better systems that cost much much less. These systems don't work off a dodgy mobile phone network, you didn't need 4 sim cards to get a signal, it worked. How much have you paid Exel since the system was installed? The last time we looked it was over £70K and rising, £70K for a dispatch system?
You see, I wouldn't trust this crew, they are thief's. The next time they get in touch ask them how much they stole off the ex miners in this area? Ask him if he's paid any of the money back? Ask him how many times he's been bankrupt? Ask him about Connections Travel, Motovation Garages, Westminster Holdings, MDT Travel. Every one of the companies above went bankrupt with him at the helm. Ask him where he got the Mercury software from? He stole it from Stewart Harding at Diplomat It's called Diplomat Navigator.
Diplomat Navigator works a treat, Mercury doesn't work even though it's exactly the same. Get in touch with Stewart I'm sure he'll send you a free disc so you can see what Moore and his cronies stole.
Stewart gave him a hand up and this is how he repaid Stewart by stealing his software and customer contacts and renaming it Mercury, after all just a few short years ago Mr Moore was only selling Navman navigation systems on a commissions only basis on a stall supplied by Stewart at the Donnington Taxi Show. He didn't sell many because I was on the next stall telling people to avoid him
Ask Mr Moore and his gang why no Mansfield Taxi company will have his software installed despite there being some big companies in Mansfield? I remember him whoring his company to a Taxi proprietor in Mansfield, he let him do his sales patter and Moore thought he'd got a deal, the Taxi proprietor just said "no" while continuing to carry out his work.