Taxi Driver Online

Unfortunately there's no detail about the cat-smuggling incident

Cabbies run-up 470 complaints

https://www.keighleynews.co.uk/news/173 ... omplaints/

COMPLAINTS to Bradford Council in the past year about district cabbies totalled 470, new figures reveal.


Image: Keighley News

Concerns raised about the drivers of hackney carriages and private hire vehicles ranged from alleged sexual assaults and attacks to defecating in a public place and suspicions of cat-smuggling.

Typical complaints about overcharging, being late for a pick-up, bad driving and rat-running are all listed.

Of the 470 complaints, 206 were upheld, 151 were not upheld, 48 were partially upheld and 61 were dismissed because of insufficient evidence.

Stuart Hastings, chairman of Keighley Private Hire Association, said Bradford Council should be a lot stricter about who it allows to be cab drivers.

He said: “People should have references. They used to have a driving test. The standards are not tight enough.

“The quality of cars is bad and the quality of drivers is bad.”

He said his company has its own complaints procedure and had recently sacked someone for bad driving, but “a lot of times we have found the driver not to be at fault”.

Nadeem Iqbal, chairman of the Private Hire Operators Association for Drivers and Operators, said the number of complaints was relatively small compared to the volume of journeys made by the 7,000-plus licensed drivers in Bradford district.

“We have a few that drive like idiots but 99 per cent are good,” he said.

He added that the list of complaints did not include the whole picture about individual cases. For example, someone seen urinating in public may have had a medical condition.

He said overcharging should not be an issue because almost all cabs now have meters and fares are posted in vehicles.

And commenting on complaints of bad driving, he said: “99.9 per cent of drivers will get you to your destination safely, just 0.1 per cent are bad drivers.”

The Freedom of Information request to Bradford Council’s hackney carriages and private hire service revealed that a total of 203 of the complaints were about driving or parking infringements, 132 about conduct, 19 about rule-breaking, 26 about serious incidents, 25 about overcharging, 16 about defective vehicles, seven about offences of sexual/CSE etc and 15 concerned plying for hire.

Bad-driving complaints feature cases of driving through red lights, cutting up other drivers, parking in disabled bays and overtaking dangerously.

Misdemeanours involving Bradford-district drivers in York also figure highly in the list of complaints.

The allegations include bad driving there and disputes with hackney carriage drivers from the city.

In July last year it was reported that Uber drivers from this district had been accused of sleeping in their vehicles in York so that they could pick up fares in the city.

Drivers can also be on the the receiving end of abuse.

In November it was reported how another Uber driver from the district received an apology from police after a man who racially abused him was given just a caution.

And there is evidence of cabbies not getting on, with complaints from their colleagues about drivers plying for hire when they should not, to threatening each other at taxi ranks and spitting at each other.

There's another 'shock, horror, criminals apply for cab licences' piece from Yorkshire (Doncaster) as well if anyone wants to read it:

https://www.doncasterfreepress.co.uk/ne ... -1-9533456

So roughly 50% of complaints were rubbish, no doubt sent in by sad individuals with nothing better to do.

_________________
IDFIMH

More lazy journalism.

_________________
IDFIMH

For what it's worth, this is the full list of complaints from the FOI submitted by the Bradford Telegraph & Argus.

Unfortunately the format means that they're not too well laid out below, and if anyone's interested enough then they're probably a bit easier to read on the T&A's website rather than here, although what's below is adequate if you just want a quick look through. Took me a good 10 minutes just to put spaces between each complaint, so would probably take a good hour to get them in a more readable state, so not really worth wasting that kind of time on it.

And, for what it's worth, the article on the T&A's website is a slightly more detailed version of that above, so worth reading if you haven't read the first article, but not worth reading if you've already read it

https://www.thetelegraphandargus.co.uk/ ... d-in-year/

1 Driving/Parking Infringements Parking inappropriately /obstructive when challenged by public Insufficient Evidence

2 Serious Incident Driver reported to police for allegedly following a member of the public Insufficient Evidence

3 Conduct Speaking inappropriately to the passenger Insufficient Evidence

4 Other Driver taking photographs of passenger and her children Not Upheld

5 Conduct Driver parking illegally, attitude, rude behaviour, danger to pedestrians Upheld

6 Conduct Driver parked obstructing blind students accessing their transport Partially Upheld

7 Driving/Parking Infringements Driver driving in a dangerous manner Insufficient Evidence

8 Serious Incident Guide dog refusal Not Upheld

9 Other Driver charged and on bail for driving dangerously, crashing vehicle Upheld

10 Other Cyclist braking in front of HCV and falling off his bike Not Upheld

11 Other Police carrying out arrest enquiries whilst searching property drugs found Partially
Upheld

12 Conduct Member of the public being intimidated by private hire driver Insufficient Evidence

13 Overcharge Alleged to be sending minibuses for guide dogs and charging more for this Not Upheld

14 Other Driver reported for using his mobile phone Partially Upheld

15 Other Driver reported to be unfit to work as has cancer is on chemotherapy Partially Upheld

16 Conduct Driver refusing to correctly position his vehicle to assist disabled customer Upheld

17 Offences - Sexual/CSE etc Allegation made against driver that he touched a customers leg as she exited his vehicle Partially Upheld

18 Driving/Parking Infringements Poor driving standards Not Upheld

19 Driving/Parking Infringements Poor driving allegation Insufficient Evidence

20 Conduct Driver using phone + overcharging + being aggressive Not Upheld

21 Driving/Parking Infringements Dangerous and impatient driving report from member of public Upheld

22 Driving/Parking Infringements Dangerous manoeuvre Insufficient Evidence

23 Driving/Parking Infringements Driver involved in RTA with passenger on-board, then called mates/colleagues to turn up at scene - Police involvement. Insufficient Evidence

24 Serious Incident Uber driver reportedly Insufficient Evidence

25 Rule Breaking False advertising on social media Upheld

26 Other Complaint query from Harrogate re driver parking up waiting for jobs Upheld

27 Driving/Parking Infringements Driver allegedly pulled out at a junction causing complainant to brake sharply Upheld

28 Other Damage to a wheelchair. Allegation that manager didn’t deal with matter appropriately Partially Upheld

29 Conduct Gave passenger the finger Partially Upheld

30 Other Report of suspected unlicensed vehicle working in Leeds Not Upheld

31 Driving/Parking Infringements Taxi went through red light at speed and turned right across the front of traffic who were filtering right Upheld

32 Serious Incident Failed to stop at zebra crossing and knocked dog down Insufficient Evidence

33 Driving/Parking Infringements Driver nearly caused accident on two occasions by deliberate, reckless and dangerous driving Partially Upheld

34 Driving/Parking Infringements Bad language and threats Insufficient Evidence

35 Other Threatening behaviour demonstrated by driver Insufficient Evidence

36 Driving/Parking Infringements Dangerous manoeuvre Upheld

37 Driving/Parking Infringements Parking blocking driveways

38 Driving/Parking Infringements Report regards driving manner Not Upheld

39 Other Driver reported for using mobile phone Insufficient Evidence

40 Conduct Operator refused to move car in car park and went wrong way down one way system Upheld

41 Other Facebook advert re all companies working together and sending nearest vehicle Partially Upheld

42 Other Inappropriate advertising on social media Partially Upheld

43 Driving/Parking Infringements Driver nearly causing an accident Partially Upheld

44 Overcharge Driver taking young girl and mother to school chose to take a longer route to increase fare Partially Upheld

45 Conduct Threatening behaviour towards a licensed operator (Baildon) Partially Upheld

46 Conduct Overcharged by a pound and then told female to get out before threatening to punchher - complaint received by police Partially Upheld

47 Conduct Driver was checked by Leeds Enforcement didn't have badge admitted chancing for fare Upheld

48 Overcharge Passenger states he was taken in a roundabout route to Haworth and overcharged Not Upheld

49 Other Passenger complaining re lack of geographical knowledge of driver / late arrival Upheld

50 Other Allegation of drug taking later rescinded by complainant Not Upheld

51 Conduct Inappropriate comments made by driver to customer Upheld

52 Driving/Parking Infringements Parked in cycle lane, case referred to operator Upheld

53 Driving/Parking Infringements Driver did u turn without consideration to other road user Upheld

54 Conduct Poor attitude towards police excessive speed Upheld

55 Driving/Parking Infringements Driver pulled into left of road then did u turn colliding with cyclist Partially Upheld

56 Driving/Parking Infringements Driver not obeying traffic signal overtook at lights Insufficient Evidence

57 Driving/Parking Infringements Driver pulled out of side road when pedestrian was crossing Partially Upheld

58 Driving/Parking Infringements Driver racing another unknown vehicle Insufficient Evidence

59 Driving/Parking Infringements Complaint re too many HCV's in Ilkley Partially Upheld

60 Driving/Parking Infringements Allegation of plying for hire from Leeds HC driver Insufficient Evidence

61 Driving/Parking Infringements Allegation of plying for hire from Leeds HC driver Insufficient Evidence

62 Serious Incident Allegation of assault Not Upheld

63 Other Cut across several lanes of traffic through roundabout Insufficient Evidence

64 Mobile phone Driver of car using his vehicle whilst on his mobile phone Upheld

65 Other Driver knocked customer off of bike, drove over the wheel and failed to stop at the scene of the accident Insufficient Evidence

66 Other Got out of the vehicle and then urinated in the alley Insufficient Evidence

67 Driving/Parking Infringements Driving issue with HGV Upheld

68 Overcharge Complaint regarding overcharging Upheld

69 Rule Breaking Manner of driving in snowy conditions Upheld

70 Other Damage to property whilst in vehicle Not Upheld

71 Other Refusal to take passenger and moved to next person in the queue Upheld

72 Other Damage to wheelchair / attitude from company Not Upheld

73 Driving/Parking Infringements Obstruct and double parked his vehicle Insufficient Evidence

74 Defective Vehicle Unable to read registration plate, believes being tampered with Not Upheld

75 Serious Incident Driver with drugs Upheld

76 Driving/Parking Infringements Complaint regarding driver pushing in Not Upheld

77 Conduct Regards attitude of telephone operator Not Upheld

78 Conduct Conduct between Bradford Uber driver and a York H/C driver Upheld

79 Driving/Parking Infringements Parking and littering Partially Upheld

80 Conduct Driver swearing at Shearbridge security guard + one of the trainers Upheld

81 Driving/Parking Infringements Driving wrong way down a one way street Upheld

82 Driving/Parking Infringements Driving standards, lack of duty of care ensuring passengers are secured before setting off Insufficient Evidence

83 Plying For Hire Driver parked outside (plying for hire). Insufficient Evidence

84 Overcharge Overcharged + Dangerous driving Upheld

85 Driving/Parking Infringements Complainant hit by HCV Partially Upheld

86 Overcharge Complaint re Uber charging £80 for being sick in the vehicle Not Upheld

87 Driving/Parking Infringements General driving standards in Keighley Not Upheld

88 Overcharge Charged £7.50 one way, then £6.00 for the return Not Upheld

89 Conduct PH driver being aggressive towards another PH driver Not Upheld

90 Driving/Parking Infringements Poor driving standards Not Upheld

91 Lost Property Lost mobile Not Upheld

92 Driving/Parking Infringements Parking / plotting up Not Upheld

93 Conduct Abusive comments towards customer Not Upheld

94 Driving/Parking Infringements Driving standards Not Upheld

95 Rule Breaking Complaint in relation to items being given to the licensing service Not Upheld

96 Driving/Parking Infringements Witnessed by staff member overtaking at T/L then going straight ahead Jcn Horton Grange Road / Legrams Lane Upheld

97 Driving/Parking Infringements Driving Standards Partially Upheld

98 Driving/Parking Infringements Driver cut in front of complainant Partially Upheld

99 Driving/Parking Infringements Complaint withdrawn by complainant Not Upheld

100 Driving/Parking Infringements Illegal turn in Keighley Not Upheld

101 Driving/Parking Infringements Investigated by operator driver reminded of his obligations as PHD Upheld

102 Driving/Parking Infringements Driver pulled away from kerb without giving due regard to other road users Upheld

103 Driving/Parking Infringements Concerns regarding licensed vehicles parked outside customers property Upheld

104 Driving/Parking Infringements Dangerous driving, including wrong siding a traffic island Upheld

105 Driving/Parking Infringements Driver did an illegal right turn from Lendal onto Museum St, York Upheld

106 Driving/Parking Infringements Driving standards near a school Upheld

107 Other Ranking up on Norman Lane awaiting fares Upheld

108 Other Applicant cheated when taking tests for badge Upheld

109 Other Injury when getting out of HCV. Driver set off too soon. Not Upheld

110 Driving/Parking Infringements Previous complaint re opened re parking at Home Farm Primary School Upheld

111 Other Driver has made inappropriate comments in relation to a customer’s appearance. Not Upheld

112 Conduct Driver brake checking a HGV carrying dangerous waste. Not Upheld

113 Defective Vehicle Thick dark smoke coming from exhaust, causing other road users/drivers difficulty seeing ahead Upheld

114 Rule Breaking Smoking in vehicle. Dangerous U-turn Upheld

115 Other Male attended Area Cars claiming to be an Enforcement Officer Partially Upheld

116 Other Minibus with no stickers on in Keighley Insufficient Evidence

117 Serious Incident RTA with guide dog owner. Upheld

118 Serious Incident Driver drove at car park attendant hitting his leg Not Upheld

119 Serious Incident Uber driver punched complainant and head teacher at school Insufficient Evidence

120 Serious Incident Driver punched customer in the back of the head Not Upheld

121 Conduct Driver tried to cut complainant up and was abusive because complainant would not let him in Insufficient Evidence

122 Driving/Parking Infringements Driver cut caller up on Wakefield Road, no other details known Insufficient Evidence

123 Driving/Parking Infringements Private hire parking in HC ranks in York Upheld

124 Driving/Parking Infringements Cut up driving instructor on roundabout. Driver smoking in vehicle Not Upheld

125 Driving/Parking Infringements Vehicle parking on double yellow lines for long period of time Not Upheld

126 Rule Breaking Complainant believes driver has been smoking in the vehicle Insufficient Evidence

127 Rule Breaking Complainant stopped at the lights, driver over takes to go through a red light, captured on camera Upheld

128 Rule Breaking PH Driver, over took on zebra crossing, zig zags and proceeded to drive up the wrong side of the road Upheld

129 Rule Breaking Poor driving standards Upheld

130 Other Threats made from one operator to another Upheld

131 Plying For Hire Alleged that the driver has been flagged down and picked up from bus stop Not Upheld

132 Conduct Driver urinating against complainants wall Upheld

133 Defective Vehicle Defective seatbelt dirty vehicle Upheld

134 Driving/Parking Infringements Driving standards and parking infringement Upheld

135 Conduct Complaint received from H/C driver re conduct of H/C driver Not Upheld

136 Driving/Parking Infringements Driving standards Upheld

137 Driving/Parking Infringements Parked on yellow zig zags at Wibsey Primary School Upheld

138 Driving/Parking Infringements Bad driving, pulled out a junction Not Upheld

139 Driving/Parking Infringements Driver turned left through a no left turn sign Upheld

140 Driving/Parking Infringements Driver nearly hitting complainant Partially Upheld

141 Conduct Inconsiderate parking Upheld

142 Plying For Hire Complainant believed driver was plying for hire in Leeds Not Upheld

143 Other Probation service with concerns regards a possible new applicant Not Upheld

144 Other Vehicle seen working in York without plates on Upheld

145 Driving/Parking Infringements Driving erratically around Manchester Airport car park Upheld

146 Driving/Parking Infringements Drivers parking on members of the public private land Partially Upheld

147 Driving/Parking Infringements PH driver parked in disabled bay at Lidl Upheld

148 Driving/Parking Infringements Complaint received regarding driver cutting complainant up
Partially Upheld

149 Conduct Refusal to carry disabled customers Upheld

150 Conduct Abusive driving, excessive use of horn and tailgating Not Upheld

151 Driving/Parking Infringements Abusive driver Not Upheld

152 Conduct Dangerous manoeuvre + finger gesture Upheld

153 Serious Incident Sexual assault allegation Not Upheld

154 Defective Vehicle Vehicle seen in York without plates on Not Upheld

155 Driving/Parking Infringements Vehicle parked on School yellow lines Not Upheld

156 Conduct Altercation between HCD and bus driver Not Upheld

157 Other Smell of weed in vehicle Not Upheld

158 Defective Vehicle Vehicle emitting dense oily smoke from exhaust Not Upheld

159 Rule Breaking Driver went through a bus lane Insuffience Evidence

160 Other Vehicle booked through operator never arrived Not Upheld

161 Conduct Driver unhelpful and swore Upheld

162 Conduct Driver went down an ally, complainant thinks he urinated. Complainant believes he is a drug dealer Insuffience Evidence

163 Overcharge Overcharging due to adverse weather conditions Upheld

164 Conduct Driver unhelpful towards passenger Upheld

165 Serious Incident Driver alleged driving at speed and using threatening behaviour Upheld

166 Other Info regarding wrong plate on vehicle Upheld

167 Driving/Parking Infringements Poor driving and attitude towards complainant Insuffience Evidence

168 Driving/Parking Infringements Driver seen asleep in disabled bay Chapel Lane, Bingley Upheld

169 Serious Incident Threats made between drivers at the rank Insuffience Evidence

170 Serious Incident Driver taken 16 year old to Birmingham - turned his GPS off Not Upheld

171 Other Driver having blue flashing lights in car Upheld

172 Driving/Parking Infringements Parking and noise issues in Silsden Partially Upheld

173 Driving/Parking Infringements Driving standard, brake checking other motorist Partially Upheld

174 Driving/Parking Infringements Driver pulled out of side road and almost hit complainant's vehicle Upheld

175 Driving/Parking Infringements Parking complaint. PHV parked very close to member of the public Upheld

176 Driving/Parking Infringements York HC driver reports BFD PH vehicle doing a turn in the road close to crossing and on a bend Upheld

177 Driving/Parking Infringements HCV went through a red traffic light Not Upheld

178 Plying For Hire PHV plying for hire in York Upheld

179 Other Complaint from base staff member regs 3 vehicles and the time taken to get tested and plated Upheld

180 Other Member of the public in relation to in car CCTV Upheld

181 Other Smoke from PHV Upheld

182 Driving/Parking Infringements Children in the vehicle not in car seats Not Upheld

183 Driving/Parking Infringements Driver weaving in and out of lanes without indicating. Speeding Upheld

184 Conduct Driver aggressive towards refuse team in York Not Upheld

185 Conduct Driver smoking with customer in the vehicle Not Upheld

186 Conduct Driver aggressive towards parking warden Upheld

187 Offences - Sexual/CSE etc Driver making inappropriate comments Upheld

188 Conduct HC driver not securing passengers and being rude and angry Not Upheld

189 Driving/Parking Infringements Speeding and overtaking on white lines Upheld

190 Driving/Parking Infringements Reckless driving Not Upheld

191 Other Driver watching cricket whilst driving Upheld

192 Serious Incident Evicted operator due to CSE / Drugs offences Insufficient Evidence

193 Driving/Parking Infringements Driver parked in disabled bay despite warning from operator Upheld

194 Conduct Passenger got 7 seater to Salem Rugby Club but driver dropped them in Heaton. When reported was swore at Not Upheld

195 Overcharge Overcharge meter not used Not Upheld

196 Plying For Hire Alleged that the driver picked up fare that was not pre-booked Upheld

197 Conduct Driver alleged to be involved in street fight Not Upheld

198 Other Complaint regarding Planning Permission of BD6 Not Upheld

199 Conduct Complaint from customer re driver's attitude during journey and violence at the end ??
Not Upheld

200 Driving/Parking Infringements Complaint regarding H/C driving standards Insufficient Evidence

201 Driving/Parking Infringements Intel received from the police Upheld

202 Driving/Parking Infringements Bad driving and attitude Upheld

203 Other Driver alleged to be smuggling cats - No evidence Not Upheld

204 Driving/Parking Infringements Driver went into a no entry and then refused to move Upheld

205 Conduct Driver with bad attitude towards passengers Upheld

206 Driving/Parking Infringements Driver overtook complainant Insufficient Evidence

207 Conduct Driver using aggressive hand signals towards another motorist Partially Upheld

208 Other Complainant alleges that a driver is mentally unstable Not upheld

209 Driving/Parking Infringements Parking in Access only areas in Shipley. Persistent offenders Partially Upheld

210 Driving/Parking Infringements Parking on footpath outside access PH Upheld

211 Other Driver defecating in a public place Upheld

212 Overcharge Complainant charged £76.02 for a 5.6 mile journey Upheld

213 Driving/Parking Infringements Driver driving dangerously Insufficient Evidence

214 Driving/Parking Infringements Driver driving dangerously Upheld

215 Other 2 receipts provided for one journey of a looked after child for an 05:30 journey Upheld

216 Rule Breaking 2 complaints received same day about this driver smoking in vehicle Upheld

217 Other Using mobile phone whilst driving Upheld

218 Conduct Driver conduct and attempted overcharge Upheld

219 Driving/Parking Infringements Dangerous driving Partially Upheld

220 Driving/Parking Infringements Driving Conduct, Smoking in car and refusing to give details to parking CEO Upheld

221 Overcharge Possible overcharging wheelchair customer Not Upheld

222 Rule Breaking Driver using mobile phone Upheld

223 Driving/Parking Infringements Overtaking Partially Upheld

224 Driving/Parking Infringements Driver using mobile phone Insufficient Evidence

225 Driving/Parking Infringements Driver drove on pavement, captured on dashcam Upheld

226 Driving/Parking Infringements Driver drove on pavement through red light captured on dashcam Insufficient Evidence

227 Delayed pick-up Asda Shipley pick up delayed Not Upheld

228 Refusal of assistance dog Customer was refused at Interchange with assistance hearing dog Insufficient Evidence

229 Racial Comments Driver using racial language - Operator not interested Upheld

230 Dispute over failure fee Dispute from driver over paying vehicle test fee Not Upheld

231 Attitude / behaviour possible taking drugs Made off from PCSO, attitude and possible smell of cannabis Not Upheld

232 Defective Vehicle Customer has fallen while climbing into PHV due to insecure handle Insufficient Evidence

233 Driving/Parking Infringements Driver was having a video call while driving with passengers in the vehicle Upheld

234 Driving/Parking Infringements Driver blocked the road Insufficient Evidence

235 Rule Breaking Driver refused guide dog - Operator states is medically exempt Not Upheld

236 Offences - Sexual/CSE etc Driver with passenger in the rear seat while in a car park, windows steamed up (20 min) Not Upheld

237 Driving/Parking Infringements Driving excessive speed. Almost caused RTA. Upheld

238 Overcharge Overcharging Upheld

239 Other Parking on double yellow lines Not Upheld

240 Driving/Parking Infringements Drove through red light and used different lane to do so Upheld

241 Driving/Parking Infringements Driving standards and behaviour Partially Upheld

242 Driving/Parking Infringements Private Hire vehicles parking on double yellow lines Not Upheld

243 Driving/Parking Infringements Private Hire vehicle conducted three point turn around island and then went on the pavement Partially Upheld

244 Driving/Parking Infringements Parking in a disabled bay. Poor attitude and conduct Upheld

245 Driving/Parking Infringements Driving standards Upheld

246 Rule Breaking Driver using mobile phone whilst driving Upheld

247 Driving/Parking Infringements Driving standards / believe operator not recording complaints Upheld

248 Conduct Driver being aggressive to female passenger Not Upheld

249 Conduct Driver tailgating other motorist Not Upheld

250 Other Driver texting whilst driving Insufficient Evidence

251 Plying For Hire HC Driver reporting vehicles in the City Centre that he believes are plying for hire Insufficient Evidence

252 Driving/Parking Infringements Driving in an aggressive manner Not Upheld

253 Conduct Driver harassed female passenger over a period of time - police involvement Upheld

254 Conduct Driver swearing, making threats and spitting at another driver Insufficient Evidence

255 Conduct Threatening behaviour and racist comments Insufficient Evidence

256 Conduct Leeds HCV, not Bradford - Complainant re-directed Not Upheld

257 Conduct Racism directed towards an 82-year-old white gentleman Not Upheld

258 Conduct Driving in aggressive manner and conduct towards public Not Upheld

259 Driving/Parking Infringements Driving standards at a school Upheld

260 Overcharge Overcharging Not Upheld

261 Driving/Parking Infringements Driving standards Insufficient Evidence

262 Other Refusal to take a guide dog Upheld

263 Driving/Parking Infringements Driving standards Insufficient Evidence

264 Serious Incident Assault Upheld

265 Serious Incident Assault P/H driver on H/C driver Upheld

266 Driving/Parking Infringements Drivers parking/Idling/being noisy/smoking on Southcote Place opposite
base Upheld

267 Driving/Parking Infringements Driving standards Upheld

268 Conduct Abusive behaviour towards member of public Not Upheld

269 Other Refusal to take passenger, informed customer at very last minute Upheld

270 Driving/Parking Infringements Driving standards on Tong Street Upheld

271 Driving/Parking Infringements Driving standards Upheld

272 Serious Incident Assault and conduct Not Upheld

273 Serious Incident Failed to secure wheelchair correctly Upheld

274 Other Bad driving and operator conduct Not Upheld

275 Driving/Parking Infringements Private hire vehicle driving dangerously towards Bingley Not Upheld

276 Driving/Parking Infringements Private Hire driver would not reverse to allow complainant to reverse into a parking bay Not Upheld

277 Driving/Parking Infringements Parking Issues Church Green Partially Upheld

278 Other Driver dropping litter in a public place Insufficient Evidence

279 Driving/Parking Infringements Parking issues Upheld

280 Plying For Hire Various cars, all plying for hire Not Upheld

281 Driving/Parking Infringements Over taking in Tesco car park aggressively Not Upheld

282 Driving/Parking Infringements Knock down Insufficient Evidence

283 Driving/Parking Infringements PH vehicles parking on private land Not Upheld

284 Driving/Parking Infringements Knock down resulting in fracture to arm Not Upheld

285 Driving/Parking Infringements Aggressive behaviours and hand gestures, driving on pavement Not Upheld

286 Driving/Parking Infringements Driver did a U turn in front of a bus and then swore at the bus driver Upheld

287 Other Op sent the wrong vehicle type Not Upheld

288 Defective Vehicle Vehicle concerns (limited detail) Upheld

289 Defective Vehicle Vehicle smoking under acceleration Upheld

290 Serious Incident Fail to secure a wheelchair passenger Upheld

291 Overcharge Driver has made a £80.00 claim for a dirty seat. Complainant states that its not him who has fouled the Cab. Upheld

292 Defective Vehicle Driver spewing out blue smoke Not Upheld

293 Overcharge Overcharge because its Eid Partially Upheld

294 Other Failing to wait for people to clear a crossing Upheld

295 Driving/Parking Infringements Driving standards Insufficient Evidence

296 Driving/Parking Infringements Driving standards Upheld

297 Driving/Parking Infringements Driving standards and over-charging Upheld

298 Other Conduct Not Upheld

299 Driving/Parking Infringements Dangerous driving Upheld

300 Driving/Parking Infringements Driving standards Not Upheld

301 Driving/Parking Infringements Abusive towards council wardens Upheld

302 Driving/Parking Infringements Driving standards Insufficient Evidence

303 Driving/Parking Infringements Failing to indicate and intimidating behaviour Upheld

304 Conduct Swore at another motorist Upheld

305 Driving/Parking Infringements Red taxi bumped car and drove off, witness saw it Not Upheld

306 Driving/Parking Infringements Poor standard of driving Not Upheld

307 Driving/Parking Infringements Poor standard of driving Not Upheld

308 Serious Incident Concerns re inappropriate comments Insufficient Evidence

309 Other Car reportedly smells of drugs Not Upheld

310 Driving/Parking Infringements Driving standard, Leeds Road Not Upheld

311 Offences - Sexual/CSE etc Driver reported to LADO and Police for Not Upheld

312 Driving/Parking Infringements Too many taxis in Ilkley Insufficient Evidence

313 Driving/Parking Infringements Driver drove extremely close to the vehicle in front then overtook
traveling through a red traffic light. Upheld

314 Conduct HC blocked PHV at the Interchange. Not Upheld

315 Driving/Parking Infringements Driver overtook extremely close to a cycle Not Upheld

316 Other Can an operator refuse a booking from a wheelchair customer Insufficient Evidence

317 Overcharge Overcharge and comments made by radio operator Upheld

318 Conduct Driver being aggressive to passenger Upheld

319 Other Fail to stop after RTA Not Upheld

320 Conduct Conduct of driver Upheld

321 Conduct Parking in a disabled bay to collect customer and conduct towards member of public Not Upheld

322 Rule Breaking Parking up outside base Not Upheld

323 Other HC causing nuisance in the Interchange Partially Upheld

324 Conduct Driver shouting at customers and refused to transport Not Upheld

325 Defective Vehicle Vehicle has brown tape covering plate number on back plate Upheld

326 Defective Vehicle Vehicle defective Partially Upheld

327 Other Fail to secure a wheelchair passenger Partially Upheld

328 Driving/Parking Infringements Driver parked outside of base and horning Partially Upheld

329 Conduct Car 15 swearing with customers in vehicle Upheld

330 Rule Breaking Smoking in a PHV Upheld

331 Conduct Reported by member of public for tailgating and flashing lights Not Upheld

332 Other Wheelchair user - Driver failed to use lap belt to secure passenger Not Upheld

333 Driving/Parking Infringements Speeding HCV’s down Park Road, Bingley Partially Upheld

334 Driving/Parking Infringements Parking in a Hackney Rank Partially Upheld

335 Conduct Overcharge, conduct Upheld

336 Conduct Conduct and behaviour Partially Upheld

337 Driving/Parking Infringements Conduct and driving standards Upheld

338 Defective Vehicle Defective number plate Upheld

339 Driving/Parking Infringements Report of HCV speeding Not Upheld

340 Rule Breaking Driving standards Not Upheld

341 Other Run over complainant's cat Upheld

342 Conduct Conduct and driving standards Upheld

343 Conduct Conduct and attitude Not Upheld

344 Other Believe carrying out delivery of take-aways whilst working at takeaway Not Upheld

345 Rule Breaking Dangerous driving, driver then contacting customer after getting number from operator at base Upheld

346 Driving/Parking Infringements Dashcam footage of driver running red light Upheld

347 Serious Incident Assault by driver Upheld

348 Driving/Parking Infringements Vehicle parked on dropped kerb Upheld

349 Driving/Parking Infringements Driver demonstrating intimidating behaviour towards another road user Upheld

350 Driving/Parking Infringements Parking dispute with neighbour. Alleging that driver made threats Not Upheld

351 Driving/Parking Infringements Driving standards and stuck finger up Not Upheld

352 Driving/Parking Infringements Driving standards Upheld

353 Rule Breaking Dropping litter out of vehicle Upheld

354 Driving/Parking Infringements Picking up on double yellows / zig zags, speeding Upheld

355 Policy Related Collision. No insurance/tax. Operator conduct Upheld

356 Conduct Parking on double yellow lines Upheld

357 Serious Incident Various occasions of refusal to carry assistance dog and asking for cleaning charge
Upheld

358 Driving/Parking Infringements Driving erratically and on mobile phone Upheld

359 Driving/Parking Infringements No details attached requested more details Not Upheld

360 Driving/Parking Infringements Driving erratically speeding up then slowing down on A1 Upheld

361 Conduct Driver saying things that could be considered as racist comments and trying to provoke customer into argument Not Upheld

362 Driving/Parking Infringements Driver driving wrong way down one-way street in York Upheld

363 Conduct Driver conduct towards junior passenger Not Upheld

364 Other Driver's conduct when challenged over throwing litter from vehicle Upheld

365 Conduct Conduct of Radio Operator Not Upheld

366 Conduct Conduct of driver Insufficient Evidence

367 Driving/Parking Infringements Driving/conduct of driver Upheld

368 Driving/Parking Infringements Driving standards and driver conduct Insufficient Evidence

369 Defective Vehicle Dirty vehicle Upheld

370 Driving/Parking Infringements Driving standards Insufficient Evidence

371 Driving/Parking Infringements Driving standards Partially Upheld

372 Driving/Parking Infringements Use of bus lane by PH vehicle in York Not Upheld

373 Driving/Parking Infringements Stopping on crossing Upheld

374 Serious Incident Urinating in street Upheld

375 Driving/Parking Infringements Driving standards and driver conduct Upheld

376 Driving/Parking Infringements Driving standards Upheld

377 Other Untaxed vehicle Upheld

378 Driving/Parking Infringements Driving standards/conduct Upheld

379 Driving/Parking Infringements Driving standards Insufficient Evidence

380 Serious Incident Alleged sexual offence Not Upheld

381 Conduct Conduct of driver Upheld

382 Driving/Parking Infringements Driver cut in front of car causing the driver to brake harshly
Upheld

383 Driving/Parking Infringements Driving standards Upheld

384 Driving/Parking Infringements Driving standards and conduct Upheld

385 Other HC drivers did not assist when member of public was being attacked Insufficient Evidence

386 Conduct Driver reversed into a vehicle then became aggressive and attitude Not Upheld

387 Driving/Parking Infringements Driver passed other vehicles then cut in to avoid queuing Upheld

388 Conduct Driver sounding horn at vehicle when asked to stop by CEO driver became abusive. Upheld

389 Conduct Complaint made against phone operator Not Upheld

390 Driving/Parking Infringements Complaint re various vehicles including licenced vehicles using Willowfield Crescent as a short cut Partially Upheld

391 Driving/Parking Infringements Complaint regarding original complaint not being dealt with Partially Upheld

392 Other Concern regarding PH vehicles in Otley Not Upheld

393 Policy Related Complaint re vehicle displaying different visors than decals Not Upheld

394 Rule Breaking Complaint regarding police twitter feed regarding a licensed vehicle being SORN Upheld

395 Driving/Parking Infringements Substandard driving Not Upheld

396 Defective Vehicle Defective vehicle Not Upheld

397 Driving/Parking Infringements Run red light Upheld

398 Serious Incident Vehicle not plated / no insurance, on-going issues with licence Upheld

399 Driving/Parking Infringements Speeding over roundabout Upheld

400 Conduct Defecating in a public place Upheld

401 Driving/Parking Infringements Complainant hit another vehicle due to PHV being parked Not
Upheld

402 Plying For Hire Taxi picking up in drop off point Upheld

403 Conduct Conduct towards Council Warden Upheld

404 Conduct Conduct towards Council Warden Upheld

405 Conduct Conduct and attitude of operators at base Not Upheld

406 Driving/Parking Infringements Private Hire vehicle displaying L-plates Upheld

407 Driving/Parking Infringements Report of aggressive driving and intimidation behaviour Partially
Upheld

408 Offences - Sexual/CSE etc Driver urinating in a public place Not Upheld

409 Conduct Verbally abusive towards Council Warden Upheld

410 Driving/Parking Infringements Dangerous driving whilst overtaking a cyclist Upheld

411 Driving/Parking Infringements Obstruction Upheld

412 Driving/Parking Infringements Driving standards and attitude Not Upheld

413 Driving/Parking Infringements Driver took 15-year-old girl's mobile locked doors until she arrived at destination Upheld

414 Conduct Driver interviewed different version to complainant also spoke to operator who had spoken to driver. I am satisfied that no serious offence has been committed it was a dispute over a fare the Police are NFA Not Upheld

415 Conduct Driver allegedly verbally abused members of the public Upheld

416 Driving/Parking Infringements Incident of bad driving A6068 Not Upheld

417 Driving/Parking Infringements Uber driver making illegal right turn Upheld

418 Overcharge Drivers overcharging Not Upheld

419 Conduct Driver conduct Upheld

420 Conduct Driver conduct Upheld

421 Conduct Driver conduct Upheld

422 Conduct Driver conduct Not Upheld

423 Conduct Driver conduct Not Upheld

424 Driving/Parking Infringements Driving standard Not Upheld

425 Conduct Driver conduct Upheld

426 Driving/Parking Infringements Dangerous overtaking reported Insufficient Evidence

427 Driving/Parking Infringements Parking in parent and child space Not Upheld

428 Conduct Driver conduct Not Upheld

429 Driving/Parking Infringements Parking issues Not Upheld

430 Driving/Parking Infringements Driving standards Not Upheld

431 Offences - Sexual/CSE etc Driver allegedly made inappropriate comments to complainant's daughter
Not Upheld

432 Other Litter being thrown out of moving PH vehicle Upheld

433 Driving/Parking Infringements Undertaking, nearly causing an accident Upheld

434 Other Pornographic images visible at base Insufficient Evidence

435 Driving/Parking Infringements Driver set off before passenger had alighted - Injuries caused Upheld

436 Conduct Complaint re operator being violent Insufficient Evidence

437 Driving/Parking Infringements Driver not correctly reporting an accident Not Upheld

438 Other Complaint regarding picking up multiple bookings Upheld

439 Conduct Complaint regarding standards of driving Upheld

440 Conduct Complaint regarding collision with a parked vehicle and failing to provide details Not Upheld

441 Other Charged for a fare that didn’t show Upheld

442 Driving/Parking Infringements Complaint regarding driver parking inappropriately in cycle lane Upheld

443 Driving/Parking Infringements Driver aggressive towards another road user Upheld

444 Conduct Complainant concerned that driver was using his mobile phone whilst driving Upheld

445 Driving/Parking Infringements Driving dangerously on wrong side of the road Not Upheld

446 Driving/Parking Infringements Complaint regarding HC parking on double yellows Partially
Upheld

447 Other Question raised regarding operator using Bradford Council logo on advertisements Upheld

448 Driving/Parking Infringements Complaint regarding parking contravention Partially Upheld

449 Conduct Complaint regarding refusal to put on meter and driver aggressive towards passenger Insufficient Evidence

450 Lost Property Complaint regarding telephone left in HCV Not Upheld

451 Defective Vehicle Vehicle reported by York Enforcement for not displaying decals Upheld

452 Driving/Parking Infringements Driver drove through a no entry sign and swore at other driver Upheld

453 Conduct Complaint re drivers allowing non licensed drivers to drive Insufficient Evidence

454 Driving/Parking Infringements Driving standards Upheld

455 Driving/Parking Infringements Driving standards hitting complainant's vehicle in the process Upheld

456 Conduct Vehicle reported not using matching decals / visors Not Upheld

457 Driving/Parking Infringements Driving standards hitting complainant's vehicle in the process whilst he travelled down wrong side of the road Upheld

458 Driving/Parking Infringements Vehicle alleged to have overtaken vehicles waiting at traffic lights Not Upheld

459 Driving/Parking Infringements Driver raised concern re drivers from York being abusive North Yorks Police Not Upheld

460 Conduct Complaint regarding HC base not taking booking advising customer re local firm will be cheaper Not Upheld

461 Other Complaint regarding vehicle testing at Shearbridge Not Upheld

462 Driving/Parking Infringements Eating and using mobile phone whilst driving Not Upheld

463 Conduct Driver verbally abused customer when picked up on zig zags, when contacted operator with the registration they have said that it does not belong to them Upheld

464 Driving/Parking Infringements Driver went through 2 red lights - there is dash cam footage available Upheld

465 Conduct Attitude of driver towards a member of staff Upheld

466 Driving/Parking Infringements Driving standards Upheld

467 Driving/Parking Infringements Driving standards Upheld

468 Driving/Parking Infringements Driving standards Not Upheld

469 Other Vehicle working not displaying plate Not Upheld

470 Other Anonymous letter regarding driver being caught with cannabis Insufficient Evidence

471 Driving/Parking Infringements Bad driving Upheld

Loads I could put up here as being reflective of my comment above re sad individuals with nothing better to do than complain, but this one jumped out at me.

When has it been deemed a requirement to have sat nav?

_________________
IDFIMH