Taxi Driver Online

UK cab trade debate and advice
It is currently Fri Mar 29, 2024 7:20 am

All times are UTC [ DST ]




Post new topic Reply to topic  [ 6 posts ] 
Author Message
PostPosted: Wed Oct 14, 2020 6:05 pm 
Offline
User avatar

Joined: Wed Sep 03, 2003 7:30 pm
Posts: 53921
Location: 1066 Country
Teacher accuses Uber of ‘vomit fraud’ after being slapped with £100 cleaning charge for wet seat

Image

A TEACHER has accused Uber of "vomit fraud" after being slapped with a £100 cleaning charge for a wet seat.

Jeanette Ayers took a ten-minute journey home from a pal's house before being sent a photo of a soiled seat.

The teacher says she left the car clean when she arrived at her destination and has slammed the charge as false.

Jeanette complained to Uber, assuring them the mess had not been left by her, but the company has upheld the charge.

She said: “I have never ever damaged someone’s car. I felt so powerless, no one was listening, the money was just taken.

“To be accused of doing something in a taxi is really embarrassing.

“I haven’t been going out much due to the pandemic, and this completely ruined the evening.”

The mum-of-one thinks she has been the victim of a trend known as “vomit fraud”.

This is when drivers create “fake” sick stains to justify charging their customers a huge amount to clean the vehicle.

They send the photo of the apparent mess to Uber, who immediately slap the customer with an £100 cleaning charge.

The trend started in the US, but is becoming increasingly common here.

Jeanette has now said she will never use Uber ever again, adding: “It was a completely uneventful 10 minute journey. The driver hardly said anything.

“I have a habit of leaving things behind me, so I deliberately looked around to check I hadn’t left anything.

“I saw that the car was clean.”

Her fare for the short journey ended up being a whopping £110.60, with the fine added one. Categorically that was not me. I was absolutely mortified.

“My friend - who booked the cab - had been told I had left the car a complete mess.

“It sounded like I had vomited or wet myself. I was absolutely furious as I knew nothing had happened.”

I have never ever damaged someone’s car. I felt so powerless, no one was listening, the money was just taken.

The teachers complained - asking for more evidence than the photo - however the tech giant upheld the charge.

“I feel I’ve been treated completely unfairly,” Jeanette, of North London, said.

“It’s impossible to tell if the photo is from the right car, if it is where I was sitting.

“I feel sorry for all the drivers who are decent people, who are losing business, as I will never catch Uber again.

“An Uber driver once told me he would get his car cleaned for £5 after people vomited, and pocket the rest of the fine.”

An Uber spokeswoman said: “Participating in fraudulent activity of any kind is a clear violation of our community guidelines.

“We are constantly evaluating our processes and technology related to these claims and will take appropriate action whenever fraud may be detected.”

_________________
IDFIMH


Top
 Profile  
 
PostPosted: Wed Oct 14, 2020 8:18 pm 
Offline
User avatar

Joined: Fri Feb 04, 2005 8:23 pm
Posts: 4904
Location: Lincoln
Well, if you think uber are taking the [edited by admin], don’t use them!

_________________
Former taxi driver


Top
 Profile  
 
PostPosted: Thu Oct 15, 2020 9:58 pm 
Offline
User avatar

Joined: Wed Sep 03, 2003 7:30 pm
Posts: 53921
Location: 1066 Country
jimbo wrote:
Well, if you think uber are taking the [edited by admin], don’t use them!

Is the correct answer.

And do a Visa claim back to get the money returned.

_________________
IDFIMH


Top
 Profile  
 
PostPosted: Thu Oct 15, 2020 11:11 pm 
Offline
User avatar

Joined: Thu May 03, 2007 8:15 pm
Posts: 9163
Fake Vomit stains.....that's really sick :roll:


Top
 Profile  
 
PostPosted: Thu Oct 15, 2020 11:15 pm 
Offline
User avatar

Joined: Thu May 03, 2007 8:15 pm
Posts: 9163
Have Uber prove it was made by the customer by them supplying a sample of DNA from the seat puke...no proof..no charge.


Top
 Profile  
 
PostPosted: Sat Oct 17, 2020 7:34 pm 
Offline
User avatar

Joined: Sat Apr 01, 2006 11:47 pm
Posts: 19110
Location: Stamford Britains prettiest town till SKDC ruined it
bloodnock wrote:
Have Uber prove it was made by the customer by them supplying a sample of DNA from the seat puke...no proof..no charge.



to me it looks more like a water stain so doubt you could get DNA from it but maybe the driver accidentally poured a bottle of water on the seat and sent the photo in.

Or maybe she did have a drink with her that leaked in the car that's happened to me before now

_________________
Taxis Are Public Transport too

Join the campaign to get April fools jokes banned for 364 days a year !


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 

All times are UTC [ DST ]


Who is online

Users browsing this forum: Google [Bot] and 120 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
Powered by phpBB® Forum Software © phpBB Group