Woman left stranded after Uber driver wrongfully charged her £80 for 'throwing up in taxi'https://www.manchestereveningnews.co.uk ... r-27356598
A woman has hit out at Uber after claiming her daughter was wrongfully charged an £80 cleaning fee for being sick in a taxi.
Zoe Wigglesworth's daughter Kia, 20, used the app to order a ride home after a night out in Bolton in the early hours of July 8. She arrived home without incident - but two weeks later she was left stranded after discovering she had been left with no money in her account.
After checking, Kia realised she had been charged over £100 for the trip, which should have been just £21.99. When she queried the fare, Kia was told she had been charged extra for a cleaning fee after she was sick - despite her claiming she did not vomit. Uber said the vast majority of cleaning fee reports are legitimate, but they take appropriate action wherever fraud is detected.
"The money came out of her account 12 days after the journey," mum Zoe told the Manchester Evening News. "She was in town and she couldn't get back because £80 had come out her account and she didn't know why."
Zoe and Kia messaged Uber in the app to query the charge, and were told it was a cleaning fee because Kia had been sick in the car. When the pair asked for proof they were sent a picture of vomit on a black leather seat, but Zoe says there has been no proof the mess was made by Kia.
"It's not fair. She's not in work at the moment, and this was all she had in her bank," Zoe said. "She had to rely on her friend to get home the other night."
Uber have since refunded Kia the £80. But Zoe wants to highlight the issue to warn others who may face similar issues in the future.
"She didn't even have any communication from them [Uber]," she said. "She was in the taxi alone that night.
"I think it's really wrong. They shouldn't be doing things like this. I think it is disgusting."
An Uber spokesperson said: “Participating in fraudulent activity of any kind is a clear violation of our Community Guidelines. We are constantly evaluating our processes related to such claims and will take appropriate action whenever fraud may be detected.”
They also insisted the vast majority of cleaning fee reports are 'legitimate' and all cleaning fee claims are investigated.
Uber recommended riders should report incorrect charges 'immediately' through the 'help' section of the app.
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