Taxi Driver Online

Does anybody know if i can use voip for my call back lines cuz we do approx 50.000 jobs as call back a month & the cost is thru the roof or if there is any other way i can save money on the callback charges

Labraiz

I don't know the answer to that one but if your racking up high costs, you should get the ringtime settings looked at because in theory, a customer should never have the time to answer the call and as such you shouldn't get charged for it.

A second and equally important point is that if your system is set to automatically ringback all calls, make sure that the customer knows to expect the call and that way they’re less likely to pickup.

I monitored two systems recently, one where customers were being advised and another where the owner decided his customers all knew all about ringback. The former clocked about 1 in 25 pickups and the latter, about 1 in 4.

Do it right and it's brilliant but do it wrong and you may as well turn it off because it can work against you. As one driver told me, the customer was just coming out of the door but shouted hang on the phones going. He came out a few mins later having done the 1471 bit and tried calling the ringback dialler.

Bill

VOIP is likely to save you money on the cost of calls, but as Bill says, a lot of it comes down to training your customers. Try and encourage your staff to advise customers they will be 'getting a ring back - please don't answer it'.

Another idea, might be to include additional information in the callback message i.e. 'This is XYZ Taxi Companies Callback service. Your taxi is outside. To ensure XYZ Taxis can continue to offer this FREE callback service, please do not answer this call in the future'.

It will never stop it completely, but if every customer is told every time they call AND a message reminds them too, then maybe, just maybe, a couple more of them will get it......well, you never know

I was wondering if u had a digital line used for ur call back lines if that would cut off the callback after ringing the phone 2 times as i have my callback line set to 2 rings but it still rings mobiles 5 or 6 times but somebody has told me that i need to change the analgue phone line used for callback to a digital line for it to work properly is this true? anybody using digital isdn line for callback?

I use marandy data system, and when the job is sent to the drivers car it has the customers phone number on the drivers screen so the driver calls the customer, it's alot better if the driver call's the customer because he can tell them exactly where he is parked.

It stop's the need for three way conversation's, driver/customer/controller.

The driver's can claim the cost of the mobile phone against thier tax bill. It also make's the driver make more off an effort!!

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stressed controller!!!

That's a bit odd about the mobiles ringing six times and landlines twice. We adjust the ring time for two rings for landlines and that same setting gives us just half to one ring on a mobile as a rule.

I think the problem is that on the mobile network, sometimes the phone has to hunt for a cell under busy network traffic and that can take several seconds longer. If you compensate for this in the software by adding extra time to allow for this odd busy situation, the vast majority of the calls that connect normally will ring for too long and they will then get answered. Ok don't do it and occasionally the mobile won’t ring but what the heck, the driver just presses the button again.

By the way, we always use analogue lines for ringback.

As for giving out private numbers, we don’t do that in the UK because it probably breaks a million rules. Ok I suppose if you ask every customer if they mind you giving their private number to a taxi driver

Bill

Can't get my staff to put ring back on at all.

And we certainly wouldn't randonly give out punters numbers. Say a driver took a fancy to a young lady and he had her mobile number!

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A member of the Hire or Reward Industry

If you are giving out the address to the driver's , what difference giving them the phone number?.
I understand about driver's taking a fancy to a young lady, but we have been using this system for about 3 years and had no problem's with it.
It save's all the agg with the customer calling the office and saying"where's my car parked".

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stressed controller!!!