If a customer phones a booking office asking to be taken from A to B, that is the contract being offered. It is up to the booking office to decide which car gets the job.
It could be different if the customer requests a specific cab or driver.
Because the customer in this instance hired the cab from the rank to follow him home (he doesn't have to be in the cab to have hired it) then the hire starts there and then.
If he had asked to hire the cab in 15 mins time from a specific address then the hire would start in 15 mins time at that address, provided the driver accepted the hire.
tx_op wrote:
Well ! up here if the job is rural and a good hike, the telephonist/controller usually informs the caller that the meter will be started at city boundary, bridge etc : so, can't see any illegalities nor breaches there if the customer is in agreement.
We generally only do this if the hire isn't coming back to the city either. Because you are picking up out of your area you can basically charge whatever you want, provided the customer is informed in advance how the fare is to be calculated.