grandad wrote:
Private Reggie wrote:
If a punter aknowledges you then surely most of us would then simply put the meter on, most customers accept this as the norm, on the odd occasion they complain then simply wear it and restart the meter, punters in boozers who phone a cab thinking it could take 10 or so minutes and then the cab turns up in 2 minutes, is finishing their drink really too much for some cabbies to wait, it's all about reliability and service, waiting an extra couple of minutes ain't going to bankrupt anyone.
We are not allowed to put the meter on until the punter is in the car. If you wait 10 minutes for that customer you will probably be 10 minutes late for the next one. Where is your reliability then? if the customer orders the taxi for "now" then they should be ready to get in the car when you arrive. If you always wait for them then they will expect you to always wait. If you leave after a couple of minutes, they will soon learn to be ready.
Up here meter goes on when punter aknowledges you, we don't get follow on jobs before uplifting current job, FOJ is activated 5 mins before drop off, tend to find if you come and go with punters running late, they'll call you again and again, it's not about us it's about the customer, if I pull off after 5 mins knowing the punter is there but running late, they're more likely to phone the competition next time.
It's all down to the attitude of the driver, those like me tend to earn more coming and going and covering work, even if the job is running late.