Taxi Driver Online

See what I would expect from a service supplier is to come on here and say that there was a problem and they regret it.

But no, we have someone coming on here saying that I imagined what I and a number of drivers actually had to deal with.

I look forward to Mr JimJam posting more lies, and then I can come back and tell everybody the truth.

But what I will say, for now, is being an Auriga Gold member ain't worth a toss at the weekends.

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IDFIMH

So wouldnt Auriga be in breach of their support contract if they don't turn up when they should and im sure whoever the above happend to can claim the costs/damages off Auriga???

And as a matter of interest has anyone out there taken any serious action against their suppliers and if so why?

Like most things once it's all up and running folks are just relieved and happy to forget.


I suspect they don't do that they just change supplier.

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IDFIMH

Knowing the servers that Auriga use, you are unlikely to be able to buy one 'over the counter' at PC World, let along configure the thing.

Bearing this in mind, what 'server' exactly broke? Main server (mmmnope), Admin, GPS, or an individual booking terminal? Please enlighten us . . .

What broke isn't really the issue, and TBH I don't know, the issue was that no-one from Auriga could fix it over the weekend cos the engineers can decide for themselves if they want to give cover.

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IDFIMH

Well, if 'what broke isnt the issue', why wont you tell us? Clearly, because it wasn't the 'server' that died!

Auriga said it was the server and where we could get one on a Sunday.

If they were wrong, then that doesn't surprise me.

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IDFIMH

u-huh, sure they did. . . . . .

Perhaps I can tell you exactly what happened and how disappointed I was regarding this issue.
On the day in question our Evo system crashed at around 8am. I contacted Auriga who went through checks to find out what happened, despite effeorts by the helpdesk some several hours later we were still without our system. We contacted a local engineer, because I was told that the auriga engineers only work on a voluntary basis on weekends and none were working that weekend. I was again disappointed as our company is paying for the top maintainance package. We eventually called a local engineer who informed me that the apps switch had frozen causing the whole sytem to crash.

The fact that we had to pay the engineer to do the work we expected to be covered by our maintainance contract is something others should bear in mind when looking to buy a new data system.

Regards BB

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Mick Hildreth (07814 032002)
GMB PDB P39 Southern Region Branch Secretary
mick.hildreth@gmbtaxis.org.uk
www.gmbpdb.org.uk

So Mr inheknow as it wasn't the server, but a apps thing, please accept my humble apologies.

Now let's get back to the real issue, cos let's face it it doesn't really matter a jot what goes wrong if the engineers can pick and choose when they work and when they don't.

So would you recommend a data system that may or may not have weekend cover?

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IDFIMH

There no taxis data dispatch company thats offers weekend engineer cover or night time cover for that to, it's only service desk or helpdesk cover 24/7. but you can always try you local engineer. but he/she may lose the job over it.

Clear evidence that they don't give a flying **** about drivers.

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IDFIMH

i would cost the customer to much for a 24/7 engineer and you need 2 as most have a life.

So are you saying that folks who work weekends need a life?

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IDFIMH