Taxi Driver Online

Apology demanded after abusive taxi note


A MOTHER wants a taxi firm to apologise after an obscene note was pushed through her door.

Louise Jones believes one of the firm's drivers was responsible, as the note was on headed paper.

A taxi booked through the firm had also been due to pick Mrs Jones up from her house in Chilwell. She believes the note was written in retaliation for the taxi being cancelled.

"I want a written apology," said Mrs Jones. "I've got two children and they could have picked it up."

The note contained a swearword and made a personal comment aimed at Mrs Jones.

Mrs Jones phoned the firm in an effort to get an apology, but claims the operator staff were rude to her too.

She said: "The first time I phoned I was told that the manager was off, and she put the phone down on me.

"I phoned back and another lady answered. She said my complaining was stinging her earlobe, and put the phone down on me too."

The taxi was booked for December 14, when Mrs Jones was due to go into Nottingham for a night out.

The taxi was booked by a work colleague who was also going. "When we cancelled the taxi they said it was fine," says Mrs Jones.

Mrs Jones has reported the incident to police, who are looking into it.

Peter Shearstone, manager of the city centre taxi firm Fon-a-Car, said: "When she rang up I was in hospital.

"She rings eight or nine times a day and gets more and more abusive and she refuses to give her phone number for me to call her back.

"It has been reported to the police so we are waiting for them to get back to us.

"We do respond to phone calls. She is not giving us the opportunity to reply to her."

_________________
Think of how stupid the average person is, and realize half of them are stupider than that.
George Carlin

Who'd be dumb enuff to send abuse on the Companies own letter headed paper..may as well have done it on a compliment slip. Seems a bit Odd to me. Besides it is Circumstantial evidence to say the least..Curiouser and Curiouser...

What kind of person keeps phoning up the firm for an apology.....has she nothing better to do?

sad people.

CC

_________________
Think of how stupid the average person is, and realize half of them are stupider than that.
George Carlin

We all need a Hobby...

I am surprised, they're normally so nice and polite and pally. I don't know about drivers but telephonists definately need training here. I've had customers tell me they've been swore at by various companys operators. One company in particular seem to do it a lot and you only have to ring them twice to find out where your taxi is and they get the hump and swear at you, tell you you're not getting a taxi and then put the phone down on you. Go figure

If I was her I'd just make my protest by not ever using their taxi service again I couldn't be ar*ed with all the fuss.

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Note to self: Just because it pops into my head does NOT mean it should come out of my mouth!!

Heres a real Call centre Star at work...I love it.


There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for 'Termination without Cause'.
Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

Operator: 'Ridge Hall, computer assistance; may I help you?'
Caller: 'Yes, well, I'm having trouble with WordPerfect.'
Operator: 'What sort of trouble??'
Caller: 'Well, I was just typing along, and all of a sudden the words went away.'
Operator: 'Went away?'
Caller: 'They disappeared.'
Operator: 'Hmm So what does your screen look like now?'
Caller: 'Nothing.'
Operator: 'Nothing??'
Caller: 'It's blank; it won't accept anything when I type.'
Operator: 'Are you still in WordPerfect, or did you get out??'
Caller: 'How do I tell?'
Operator: 'Can you see the C: prompt on the screen??'
Caller: 'What's a sea-prompt?'
Operator: 'Never mind, can you move your cursor around the screen?'
Caller: 'There isn't any cursor: I told you, it won't accept anything I type.'
Operator: 'Does your monitor have a power indicator??'
Caller: 'What's a monitor?'
Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??'
Caller: 'I don't know.'
Operator: 'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'
Caller: 'Yes, I think so.'
Operator: 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: 'Yes, it is.'
Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??'
Caller: 'No.'
Operator: 'Well, there are. I need you to look back there again and find the other cable.'
Caller: 'Okay, here it is.'
Operator: 'Follow it for me, and tell me if it's plugged securely into the back of your computer.'
Caller: 'I can't reach.'
Operator: 'Uh huh. Well, can you see if it is??'
Caller: 'No.'
Operator: 'Even if you maybe put your knee on something and lean way over??'
Caller: 'Oh, it's not because I don't have the right angle - it's because it's dark.'
Operator: 'Dark??'
Caller: 'Yes - the office light is off, and the only light I have is coming in from the window.
' Operator: 'Well, turn on the office light then.'
Caller: 'I can't.'
Operator: 'No? Why not??'
Caller: 'Because there's a power failure.'
Operator: 'A power......... A power failure? Aha, Okay, we've got it licked now.
Do you still have the boxes and manuals and packing stuff your computer came in??'
Caller: 'Well, yes, I keep them in the closet.'
Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'
Caller: 'Really? Is it that bad?'
Operator: 'Yes, I'm afraid it is.'
Caller: 'Well, all right then, I suppose. What do I tell them??'
Operator: 'Tell them you're too f --- ing stupid to own a computer!!!!!'

That's brilliant.

Love it, it's classic

_________________
Note to self: Just because it pops into my head does NOT mean it should come out of my mouth!!

She's an obvious nut case; Mr Shearstone should have answered like this;

Peter Shearstone, manager of the city centre taxi firm Fon-a-Car, said: "When the silly cow rang up I was in hospital.

"She rings eight or nine times a day and gets more and more abusive and the fruit loop refuses to give her phone number for me to call her back.

"It has been reported to the police so we are waiting for them to get back to us.

"We do respond to phone calls. The window licker is not giving us the opportunity to reply to her."

_________________
Think of how stupid the average person is, and realize half of them are stupider than that.
George Carlin