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Super Fly
 Post subject: IVR Pros Cons
PostPosted: Fri Feb 13, 2009 5:22 am 
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Hi

Anybody have any experience with IVR?

Is IVR really a useful tool to have and the figures that suppliers claim for example it will take 30% of your bookings, does it really live upto this?

I can understand it working from fixed landlines (100% accurate like they say) but mobile phones?
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bill_datamaster
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PostPosted: Fri Feb 13, 2009 6:49 pm 
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Location: Warrington Cheshire
Even landlines aren’t 100% guaranteed. It only takes someone like the mother in law to ask us to book a taxi for her and our number gets tagged against her address. Stuff like this does happen and just has to be edited out.

The mobiles though are easy because people are creatures of habit and tend to mainly ring from their favourite places so we just play the top five locations. If it’s not one of these then they get an operator.
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Sussex
 Post subject: Re: IVR Pros Cons
PostPosted: Fri Feb 13, 2009 7:43 pm 
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Super Fly wrote:
Is IVR really a useful tool to have and the figures that suppliers claim for example it will take 30% of your bookings, does it really live upto this?

I'm not sure any sales talk is ever lived up to, but IVR is a good option. As long as there aren't too many buttons for the old dears to push.

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Super Fly
 Post subject:
PostPosted: Sun Feb 15, 2009 7:32 pm 
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Thats another thing about buttons, super market freephones only have the one button or none at all.

And after they booked a taxi, do they have to wait for there call to be answered or can they cancel using IVR aswell?
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Sussex
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PostPosted: Sun Feb 15, 2009 7:34 pm 
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Super Fly wrote:
Thats another thing about buttons, super market freephones only have the one button or none at all.

I'm not sure IVR is that good with busy supermarkets as drivers really need a name.

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Sussex
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PostPosted: Sun Feb 15, 2009 7:36 pm 
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Super Fly wrote:
And after they booked a taxi, do they have to wait for there call to be answered or can they cancel using IVR aswell?

Once it's done it's done, so not waiting for anything bar the driver. As for cancelling, I doubt that can be done.

Or if it can I bet it's a pain.

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cabbyman
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PostPosted: Sun Feb 15, 2009 8:04 pm 
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Location: Hampshire (HC)
Sorry fellas; IVR??
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echo15
 Post subject:
PostPosted: Sun Feb 15, 2009 8:12 pm 
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Interactive Voice Response (or Recognition) :wink:

It can recognise a number and the history of jobs done by that number then it's "Press one to be picked up at home" etc.

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cabbyman
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PostPosted: Sun Feb 15, 2009 8:45 pm 
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Cheers, Echo. Another gap in my education filled!! :)
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Sussex
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PostPosted: Sun Feb 15, 2009 9:06 pm 
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cabbyman wrote:
Sorry fellas; IVR??

Basically punters can order a car without speaking to an operator.

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GBC
 Post subject:
PostPosted: Mon Feb 16, 2009 3:52 am 
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Sussex wrote:
cabbyman wrote:
Sorry fellas; IVR??

Basically punters can order a car without speaking to an operator.


Thats easy, step out onto the street and stick your hand out, saves on phone calls and all.

I should come onto this section more often, if anyone else needs help do let me know.

:D
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Sussex
 Post subject:
PostPosted: Mon Feb 16, 2009 9:07 am 
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GBC wrote:
Sussex wrote:
cabbyman wrote:
Sorry fellas; IVR??

Basically punters can order a car without speaking to an operator.


Thats easy, step out onto the street and stick your hand out, saves on phone calls and all.

Or go down to a ticket booth in Westminster. :D

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