Taxi Driver Online

"What action are you going to take against her?" Err we're not, we haven't received a formal complaint against her yet, she's worked for us for the last 16 years and nothing like this has ever happened to her before, she's treated like a princess by everyone at our office.

This is her bosses statement that i don't agree with, and the reason i referred to him as an idiot, it's hardly a defence is it? They believe her to be the blue eyed girl because she's not been in trouble before during her long term employment, it's my opinion that maybe she's simply not been caught before. I have received a written report from an independent witness that confronted her during her outburst about me/my company whilst at the restaurant, i am also aware of two other witnesses that were present who will also back up my witnesses version of events. How conclusive does the evidence against her need to be?

She's broken her company's strict confidentiality policy, that's a fact, i would just like to know how they plan to deal with her breaking their rules, not mine. I would also like to know what action will be taken regarding her slur on my character, as well as how they plan to protect me from this or any other breach of confidence happening again during any future contact i may have with their company.

That's exactly how i feel, i'm drawing a line in the sand, enough's enough!

So your saying because it's a taxi company we don't have a right to confidentiality? obviously that's simply not right!

Well if that is the stance you wish to take then fine. Just remember that you will need to prepare yourself for the answers that you don't want and then what action are you prepared to take? If the company come back and say that they have had a word with her and she will apologise, will that placate you? If not, what action would you like to see? If the company say that they have investigated and are going to take no further action, where does that leave you and your project?
I can see you ending up falling out with this company and your project not getting finished.

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Grandad,

Weather her comments were true or not is irrelevant, her employers demand that she works under a code of conduct as well as a strict confidentiality policy, she has clearly broken both!

In your opinion.

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Grandad,

Yes but backed up by evidence from 3 independant witnesses

The truth is i really don't know what if anything will completely appease me, we'll just have to wait and see what develops during the following day's.

I finally managed to start my staff training sessions last night, it went much better than i had previously anticipated, they must have been busy reading their training manuals as they already knew most of the stuff i went through with them. To go through the complete manual takes approximately two and a half hours per staff member, when i have been through them with all the night staff i plan to give them a short test to gauge their level of competence.

A large majority of my office staff are over 40 years old, some are over 50 and a couple are over 60 year old. i am very lucky that most of my staff are long term employees that have been with me for more than 10 years, however some of the older ones may find it more difficult to pickup the workings of the new system. I also have a few younger staff (under 30 years old) that seem to be picking up the new system very quickly indeed.

No that's not what I'm saying at all. What I'm saying is get it into perspective. You weren't there, you don't know accurately what was said. I think you actually need to speak with her and find out before you go to the expense of a solicitor.

There is nothing in a taxi office that will improve turnover other than good customer service cos that's all the customer is interested in. They want their taxi prompt, clean & safe with a pleasant driver. They don't want rude staff or smelly cars and late taxis. None of this can be bought and none of it is a secret. I doubt very much if your happy customers will care what you are like so long as they get what they want cos they don't have to deal with you.

At the end of the day everyone deserves a chance to explain themselves and in some cases a chance to make amends

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Note to self: Just because it pops into my head does NOT mean it should come out of my mouth!!

Go live with our new computer system has been delayed by another day due to the fact all of our data units need to be reprogrammed with our new zones, it now looks like 7 day's and counting to lift off!

She's already been spoken to about the incident by her boss and she's completely denied any involvement in the conversation which she confirmed did take place, even though i have 3 independent witnesses that say she did make the comments that my witnesses are accusing her of. No one else other than me and her knew how much i was planning to spend with her company, the witness statement i have confirms my budget, how else could the witness know this without the rep disclosing this information? I certainly didn't tell the witness, i hadn't even told my GM.

She's effectively hiding in the corner denying any involvement, hoping that it will just go away without me taking any further action. I believe she's relying on her previous good conduct to protect her from any wrong doing in this matter. In my honest opinion the whole incident is completely out of character for her, perhaps she had downed 1 too many glasses of wine, who knows? Should that excuse her from breaking her company's rules, i don't believe it should, i hope her bosses take the same view and deal with the matter accordingly.

In what way would you like to see it dealt with

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Note to self: Just because it pops into my head does NOT mean it should come out of my mouth!!

I have already asked that question. The answer was that he doesn't know.

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Grandad,

If I really had the hump then nothing would stop me, but I can understand your sentiments.

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IDFIMH