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PostPosted: Mon Nov 23, 2009 7:47 am 
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Location: 1066 Country
Standards need to be improved everywhere, and not knowing where you are going is a sad indictment on the council's entry criteria.

Those that are to blame are, I'm afraid, the taxi bosses who just want more and more drivers to wet their beaks. :sad:

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PostPosted: Mon Nov 23, 2009 5:54 pm 
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Whenever threads regarding standards pop up here it seems everybody agrees they should be improved but nobody seems to know how to achieve this and the trade certainly isn't pushing for this to happen in the real world off TDO

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PostPosted: Mon Nov 23, 2009 8:13 pm 
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Location: Hampshire (HC)
As a company, we have a fairly strict set of standards and pracises that we require our drivers adhere to; This includes assisting passengers in and out of the car, keeping the car clean and other customer related matters. We also keep a close eye on drivers cheating others in the company out of work, like hovering in a zone for too long, having a '2 mile bonnet' [although GPS tracking has just about cut that one out] and 'incentivising staff.' The office staff are also monitored for feeding and favouritism, including that towards directors or other officers of the company.

We try to foster a team atmosphere, including as many as possible in decisions, socials, etc. It's not perfect but, we believe it reflects in the standard of our fleet and the quality of vour service.

As I keep telling customers when they comment: 'We try, we don't always get it right, but we try.'


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PostPosted: Mon Nov 23, 2009 8:24 pm 
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toots wrote:
Whenever threads regarding standards pop up here it seems everybody agrees they should be improved but nobody seems to know how to achieve this and the trade certainly isn't pushing for this to happen in the real world off TDO
It's easily achievable Toots, seen as GBC only work's weekends then he could volunteer to go to Calais for the rest of the week sticking his co2 probe in the back of lorrys and collering these potential minicab drivers. Or he could be given a job as head of immigration who makes the final decision, you know when they are asking questions about landmarks etc, can you imagine his face when the replys are eeerrrmm Birmingham Palace sir an de Tower of london sir and errr the M4 BUS LANE sir. GBC wouldn't let anyone in.


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PostPosted: Mon Nov 23, 2009 8:35 pm 
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cabbyman wrote:
As a company, we have a fairly strict set of standards and pracises that we require our drivers adhere to; This includes assisting passengers in and out of the car, keeping the car clean and other customer related matters. We also keep a close eye on drivers cheating others in the company out of work, like hovering in a zone for too long, having a '2 mile bonnet' [although GPS tracking has just about cut that one out] and 'incentivising staff.' The office staff are also monitored for feeding and favouritism, including that towards directors or other officers of the company.

We try to foster a team atmosphere, including as many as possible in decisions, socials, etc. It's not perfect but, we believe it reflects in the standard of our fleet and the quality of vour service.

As I keep telling customers when they comment: 'We try, we don't always get it right, but we try.'
Pity it isn't like that for our company, on a computerized system on a time basis whoever has waited longest get's the job, common knowledge now that a certain operator flashes messages on the fleets screen warning drivers to avoid certain areas as yobs are lashing bricks, what this really means is a message for everyone to avoid exept his mate as there is a nice little job waiting in that area. Serve him right soon when he does get a brick through the windscreen. Last night messages were flashing for a driver caught on CCTV robbing another drivers doorsigns to return them or risk a months suspension :x Suspension ffs, that's theft and he isn't even getting sacked because the firm's more a***d about losing his 90 nicker a week. The problem is there is no interview process from councils or operators so as long as you have a licence and legit crb then they'll take their money and they're on the road.


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PostPosted: Mon Nov 23, 2009 8:50 pm 
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dagger wrote:
GBC wouldn't let anyone in.


Only Swedes and rich Yanks. :wink:


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PostPosted: Mon Nov 23, 2009 11:33 pm 
Getting back to what CC said originally, it's a great place isn't it, all and sundry can abuse the system, pull strokes, refuse ppl whose destination isn't worthy of a turn of the wheel, put innocent ppl at risk by driving without the correct licences etc etc etc etc.....


And when someone stands up and points it out he's a racist, Boo f***ing Hoo !!!!!!

I'm just going to giggle to myself when all those that have made this situation ocour and have trod on any protest however valid, have to eat the muck pudding they've cooked, I ain't eating it cos I am leaving as soon as there's nobody left to stay for, I'm taking my family somewhere where there is no reward for being a drop out, no namby pamby law to protect someone who if they'd acted as a decent person, wouldn't have ended up in hospital, the more I look at the "indiginous population" of this country as Mr Griffin calls us, I just want to throw up and press a button, Churchill would've shot 85% of us today, the real answer is out of Europe, reduction of benefits to those who won't contribute, and the return of the cane at school, I got it plenty of times, and it did me good, I looked at my masters in the same way two boxers look at each other, today the kid has the upper hand and knows it, and as I now have to live among the last 15 years worth of puke product spat out by liberalised schooling I'm sick of ppl who really should keep quiet thinking they're all that and running in packs so they don't get the smashing in they deserve, and back to the Asian issue, the only solution is to fingerprint all licenced drivers and have randon checks done by the police to make sure the correct person is behind the wheel, hit them with a no options £1000 fine and you'll see it stop pronto, the last thing an Asian likes to lose is money.


Here's a well known phrase for you to practice....

ME NO UNDERSTANDY.


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PostPosted: Tue Nov 24, 2009 4:31 am 
Well said Doom could not have said it better myself.


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PostPosted: Tue Nov 24, 2009 12:54 pm 
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Most Of the British Asians i know are hard working decent people. Maybe it is the imigrants that play by different rules by bringing over their own ways of doing buisness.

They may just need to be taught our way of doing things.


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PostPosted: Tue Nov 24, 2009 1:12 pm 
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jon wrote:
Most Of the British Asians i know are hard working decent people. Maybe it is the imigrants that play by different rules by bringing over their own ways of doing buisness.

They may just need to be taught our way of doing things.


Trouble is (and as I think that Doom was also alluding to), the standards of "our way of doing things" are deteriorating fast. If something isn't done very soon regarding our yob culture/state benefit culture etc, then the standards may be lower than any immigrant anyway!

It is sad, but an increasing number of the "older/wiser/more mature/just pi$$ed off" people (delete as applicable!) are, like Doom, thinking that the country is beyond fixing and getting out is the only option.


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PostPosted: Tue Nov 24, 2009 3:49 pm 
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Perhaps we could start by concentrating on improving the standards within the trade we actually work and not the standards of the whole of the benefit system etc

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PostPosted: Tue Nov 24, 2009 7:43 pm 
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toots wrote:
Perhaps we could start by concentrating on improving the standards within the trade we actually work and not the standards of the whole of the benefit system etc


Well said!


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PostPosted: Wed Nov 25, 2009 12:22 am 
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Perhaps each licensing area could set up a users panel or committee separate from both the taxi companies and the LA's. It could function as a link between the two but it's independence would ensure that cosy relationships on either side meant nothing and that those who need a voice, the customers, would it get it. They could be given the power to ask LA's to review licences in a number of areas; conduct, attitude, professionalism, fares etc.

The way it's done now seems to omit the service users from just about ever aspect of the process. If they complain to the company it's more than likely to fall on deaf ears as the company itself only wants radio fees and throughput. If they complain to the LA their complaint will likely end up in a bureaucratic morass but an independent panel, given real teeth could be a timely and effective solution.


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PostPosted: Wed Nov 25, 2009 3:02 pm 
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toots wrote:
Perhaps we could start by concentrating on improving the standards within the trade we actually work and not the standards of the whole of the benefit system etc



Hell toots, whilst your point may seem indisputable, you may be asking for more than you realise. We rarely even manage to keep a thread on topic here on TDO, let alone fix anything within the trade, so talking about anything else other than taxis/PH is probably not a bad thing! At least while the trade is arguing about everything else, it has to take a brief pause from trying to shoot itself in the foot (some people on here are so short sighted that they'd have to bend forward 90 degrees to even get close to achieving that!).

There's also the fact that there are so many "experts" within the job :roll: , covering almost every topic in life, that it would be a shame to stop the good work that is in progress. Somewhere in the UK, on a rank, or in an office, someone could be about to solve the world's economy problems, or find a cure for cancer, or even solve the mystery of life itself...along with already having solved the middle-east problems during a coffee break, whilst doing a sudoku puzzle. Oh....and I suppose that just one or two of them, might just talk b****cks all day....but none of us of course. :wink: :D


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PostPosted: Wed Nov 25, 2009 6:52 pm 
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Quote:
you may be asking for more than you realise


It's a curse I've lived with most of my life :wink:

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