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A lot of drivers do that and to me it does make some sense because there’s no dead mileage involved. We provide an option to take cars from the back of a physical rank and that goes some way in resolving the issue but that’s something the drivers and owners have to agree upon.
Our system (and I'm sure others) picks the "best" driver for a job. In certain cases this can be the driver at the front of a rank who's only 100 yards away from a job rather than have to run a driver from the other side of town to cover a booking! Whilst the driver at the rank is going to do no dead mileage when he gets a job from the rank the other poor driver is going to do more dead mileage!
I understand why the drivers themselves do it and it's something that companies do sometimes want and we will (and do!) accomodate but it's not something that makes much sense for the circuit as a whole!
Ultimately it's as you say down to the drivers and the owners to agree on how best they want their circuit to allocate work and policies such as "break / flagdown when first on rank" as they see fit.
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As for the PDA’s on contract, I think you’ll find that they’ll only offer certain units on longer-term contracts and these will be the ones that they have some confidence in as regards their life expectancy. There are PDA’s on the market that wouldn’t last five minutes in a taxi let alone five years and as all contracts cover replacement of faulty devices, it’s absolutely in their interest to make sure they only supply ones that don’t break too easily.
I know of sites with 100+ cars that have now been on PDAs for several years, many of these devices have been "taxi favourites" such as the O2 XDA Orbit (HTC P3300) which tend to have a proven life expectancy on these circuits of around the three years mark. After this you start getting various failures on the devices which can be put down to excessive wear and tear. This isn't to say that all PDAs will die within three years, just that it makes sense to budget for replacement of the PDA around this time.
The contracts I've recently seen some of our clients being offered by one of the large networks (mentioned in the OP) only cover 2 years warranty / replacement on the device. If the client signs up for a 5 year contract then it's down to them after these 2 years. The recent devices I've seen from a network offering 5 year contracts really don't appear to be built for the term. This is obviously IMO and maybe I'll be proved completely wrong and they will last 5 years although I doubt it. It's just that if it was my money, I'd be happier paying a couple of pounds extra a month for a little more peace of mind.
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Orange will supply mounting kits as part of the overall contract but do the sums and it just doesn’t make sense. Again haggle and get them to include it, I know companies that have done just this.
I've known companies to haggle but as I understand it the commercials at Orange have recently changed, anyone taking out a new contract will likely be offered the new commercials and these won't include the kit and there really isn't that much wriggle room to barter on the new deals they're offering!
On the "Orange Accessories" website is the "Drive Safe Pack" which isn't a bad deal. It's recenly gone up to £10 but it does include a universal mount and charger which does for most needs.
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One thing that Orange is good for is that it has a flat rate replacement cost of about £70 if a device is accidentally trashed/stolen while all the others tell you to insure them with a replacement value of several hundred pounds.
Which device was this on? Is there a limit to the number of £70 replacements you can have and do you need to have Orange Care on the device?
Ultimately it's up to the individual company as to the level of risk they wish to take on based against what they can afford for the airtime contracts. There's the right deal for everyone and as their software provider is unlikely to be tied to a particular network then it's always a good idea to ask their advice before jumping into a contract.
We go through all the different contracts from the different networks with our prospective customers and help guide them through what can be quite a complicated process of ensuring you're getting a good device for a good price!