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PostPosted: Wed May 09, 2012 7:55 am 
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This story has been doing the rounds...incorrectly reported as taxi


Mum left behind as cab drives off with baby


A DISTRAUGHT mum is demanding an apology after a taxi driver left her on the kerb and drove off with her four-month-old baby in the back seat.

Stacy Edwards, 24, was leaving her mum's house in Horsfeld Road, Eltham, at around 9pm on April 27 when the incident happened.

She said: "I opened the door and put Sienna in her carseat behind the driver, pulling the seatbelt halfway over her but not clipping it in.

"I shut the door, walked round to the boot and then he just drove off.

"I thought he must have made a mistake.

"But he kept driving. He had to go over a hump and I thought 'he's going to stop', but he didn't.

"By this time I was shouting but I was still thinking 'he's playing a really sick joke on me'."

Realising the driver wasn't stopping, Ms Edwards gave chase, screaming at the top of her voice - but the cabbie just kept going.

Fearing the worst, she rushed back to her mum, who was desperately calling the cab company.

Ms Edwards said: "I was hysterical. I felt so sick I was shaking."

The driver returned around five minutes later and apologised but Ms Edwards is angry nobody from Mayday Cars in Well Hall Road has been in touch since to say sorry or ask about her daughter's wellbeing.

She said: "What I was feeling was the worst feeling in the world.

"But nobody from the company wanted to see if she was ok."

Manager Ian Andrews claimed the women had become abusive to his driver following the incident.

But he said: "Perhaps we should have phoned her in hindsight. We were expecting her to come down.

"It's just a one-off mistake.We'll get in contact and apologise."

The family denied being abusive


http://www.thisislocallondon.co.uk/news ... with_baby/

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PostPosted: Wed May 09, 2012 8:01 am 
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Operator

http://www.tfl.gov.uk/tfl/gettingaround/findaride/?centreid=2824

Mayday Cars

Eltham Station London SE9 6SL Postcode

Bookings Phone Number 020 8859 7666


Public Access Yes

Public Waiting Room Yes

Wheelchair Accessible No

Credit Debit Card No

Cheque Bankers Card Yes

Account Services Available Yes

HoursOfOperation 24x7 Yes

Number Of Vehicles 50

Number Of Vehicles Wheelchair 0

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PostPosted: Wed May 09, 2012 8:03 am 
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captain cab wrote:
Operator

http://www.tfl.gov.uk/tfl/gettingaround/findaride/?centreid=2824

Mayday Cars

Eltham Station London SE9 6SL Postcode

Bookings Phone Number 020 8859 7666


Public Access Yes

Public Waiting Room Yes

Wheelchair Accessible No

Credit Debit Card No

Cheque Bankers Card Yes

Account Services Available Yes

HoursOfOperation 24x7 Yes

Number Of Vehicles 50

Number Of Vehicles Wheelchair 0

Baby snatching a speciality...

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PostPosted: Wed May 09, 2012 8:05 am 
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gusmac wrote:
Baby snatching a speciality...



she leaves the baby and the driver gets the blame

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PostPosted: Wed May 09, 2012 8:09 am 
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captain cab wrote:
gusmac wrote:
Baby snatching a speciality...



she leaves the baby and the driver gets the blame

Think you need to read it again :wink:

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PostPosted: Wed May 09, 2012 8:15 am 
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gusmac wrote:
Think you need to read it again :wink:



kidnap!!!!

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PostPosted: Wed May 09, 2012 8:23 am 
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Mayday Cars customer profile available

Profile source: Private Hire & Taxi Monthly, January 2010


There can't be many organisations like Eltham's Mayday Cars. The company has a uniquely relaxed feel - and you can trace that right back to the friendly and affable company owner, Ian Andrews.

When asked about the Mayday approach to business, Ian has a simple explanation: "We try to run a family-oriented company," he says (Ian's son Steven works in the office too). "We are Eltham-based, and we try to look after local people. We have a lot of respect for our customers."

To illustrate that point, one touching example we hear suggests the feeling is mutual. "We had an elderly lady who was a regular customer of ours for a number of years," Ian explains. "Unfortunately she recently died, and we sent some flowers to her funeral. The family sent us a lovely card, thanking us for looking after her and getting her home safely so many times."

It is just one of several examples which show the personal way this company is run. "You should see this place at Christmas," Dispatcher Sue Hodge continues. "The office is full up with presents from customers: bottles of wine, and crates of beer. It's brilliant." Having turned up shortly before the festive period, it seems we scheduled our visit at the wrong time!

And this spirit of goodwill extends to the drivers, too. "We try to offer a friendly service to everyone; to the drivers that sometimes means helping out if they are struggling with the rent," says Ian. It seems the gesture is appreciated: "New drivers often ask if we have any vacancies for family or friends. We have five drivers from one family - and some come from as far away as Ilford," he continues.

So what is the secret recipe for driver happiness? Sue insists Mayday's unique feel is key: "The atmosphere here is a huge part of it," she explains. "There's just nowhere else like it."

But of course what could be better for drivers than a computer system built from the ground up around the needs of drivers? This is where Auriga comes in, with its 'next generation' Evocab Data Dispatch system, and mobile PDA units for the drivers.

"I chose PDAs because I wanted to give the drivers their freedom," says Ian. "I'm old school, and I want the drivers to be able to get out of the car and have a laugh together. Now, when the weather is nice they can sit in the park and read a paper while they wait for a job."

A recipe for disaster? Not so, with Auriga managing operations: "The great thing about Auriga's PDAs is that they have this timer, so the system holds the job for two minutes, and then if the driver isn't back in the car, they lose the job."

This ingenious feature is called 'Policed Out of Car', and Ian couldn't be happier: "It's the perfect solution because it means I can give my drivers that freedom, but our customer service never drops."

Another big plus of the PDAs is the ease of fitting: "With a PDA, new drivers can be working in minutes, which makes life so much easier for us," Ian explains.

And the final consideration was cost: "We have to pay for the data the PDAs send, but the system pays for itself in the reductions we've made with our radio set-up. Plus, with GPRS we get wider coverage, so cars can stay in contact for airport work," says Ian.

The result of all this technology is an incredibly driver friendly system. "The great thing about Evocab is that it's so fair," Ian explains. "At the end of the day I run a report to check the drivers' earnings - and they are always all within around £10 of each other. The drivers know it's a level playing field here."

Having recently upgraded to Auriga's Evocab system, Ian is currently enjoying the range of features offered by the new equipment: "The new system has stopped a lot of the cheating, and life in the office is easier with the new Advanced Caller ID, which speeds up bookings. The fact you can process £5,000 worth of account work, and print out all your invoices in under 15 minutes is great."

Sue picks up the reins again: "Auriga's Help Desk have always been excellent," she insists. "Our GPS had a problem one weekend, but we called them and they had it back on within 30 seconds."

"We are very happy with our decision to upgrade to Evocab," Ian agrees. "We wanted to stay with Auriga because I have always had good service, and with the new system it was important that I knew things would be done right."

Having grown to 60 cars, this is a company which is well established, and happy with its place in the world. "We could certainly grow, and the system would allow it, but we're happy where we are," concludes Ian. "We want to keep the company family-oriented. I wouldn't want 150 drivers and not know any of them; I prefer to have 60 drivers, know them all, and earn a decent living."

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PostPosted: Wed May 09, 2012 8:50 am 
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they also appear to be a 5 star graded minicab company by the LPHCA :roll:

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PostPosted: Wed May 09, 2012 11:29 am 
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You can hardly blame a whole company for the Actions of one stupid driver...unless the one guy was the whole company..


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PostPosted: Wed May 09, 2012 5:02 pm 
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bloodnock wrote:
You can hardly blame a whole company for the Actions of one stupid driver...unless the one guy was the whole company..



Since when has that stopped us in the past? :lol:

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PostPosted: Wed May 09, 2012 6:23 pm 
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captain cab wrote:
they also appear to be a 5 star graded minicab company by the LPHCA :roll:

I wonder if that Star Rating will be reviewed in time. [-(

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PostPosted: Wed May 09, 2012 6:52 pm 
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captain cab wrote:
bloodnock wrote:
You can hardly blame a whole company for the Actions of one stupid driver...unless the one guy was the whole company..



Since when has that stopped us in the past? :lol:

True..


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