Sussex wrote:
In relation to drivers, DSA tests, language and written skills, customers service/disability training, knowledge tests alongside a clean CRB and medical is good, none of that is s***.
DSA tests should be limited to use as tool to reassess “Fit and Proper” status of driving offenders.
Language, by which I am sure you mean English Language should certainly be “Orally” of a good standard, but would you stop Dyslexics from working in the Trades? Written English is not a requirement.
The Driver who is “Savvy” will quickly realise that all customers are different and therefore need to be treated differently. This will make a an immediate increase in income if nothing else.
Disability Training – well I have never done any and I specialise in Wheelchairs. If you want to do it, do it. If you offend by refusing wheelchairs, again it can be used as a tool to see if you meet the criteria of being “Fit and Proper”.
The knowledge test is a must and should be onerous.
As to the CRB, anything irrelevant should be ignored. I also believe in rehabilitation for most things. The repentant sinner should stand the chance for absolution. I add the caveat that anything really serious – of the obvious things – should be treated differently.
Finally the medical, if your fit enough to drive, you are fit enough to drive! It makes no difference in a head on collision if the Taxi Driver is medically fit before the impact, if the car coming the other way contains someone driving in a Diabetic coma, it’s gonna hurt! If the Doctor says fit to drive, then end of conversation.
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For clarification only imo a basic standard is a passed mot for the vehicle and an ability to drive, a medical and enhaced CRB for the driver
On that note I'm going to make a cuppa 
