grandad wrote:
I had a similar situation albeit the other way around. When we went VAT registered with our limos we obviously charged VAT on all hires. However it turned out that at the time because of the nature of the vehicles we were using they should have been zero rated so the customer should not have been charged the VAT. Now the rules at the time were that the customer could not claim back this over payment in VAT but I could reclaim it on their behalf provided that I let them know that they had paid VAT that the didn't need to pay. Are you with me so far.
So what I had to do was write a letter to EVERY customer that had paid this VAT, there were around 800 of them, explaining the situation and offer them a repayment. This letter had to be approved by the VAT office before I sent it out. Once this was done the VAT was repaid to me and any customer who contacted me got the money back.
So in essence, yes the Council are probably doing it right provided they are writing to each person, at their last known address, advising them of how much they (the Council) think that they owe them and telling them to make the claim.
It is the same with excessive bank charges, PPI etc. You have to make the claim.
I understand exactly what you say/have done. Having said that there is a moral duty to make sure that the people concerned or relatives for that matter (in the event of death) get the money that is owed - plain and simply they should not be allowed to keep money that is not theirs. We also have the situation that many councils are having to save massive amounts of money due to budget shortages! Re-read my initial post and then multiply my own claim by probably 2500 other hack/ph drivers add in time/labour cost, envelopes, postage etc to then tell you what is owed (information they already have/know)
