Nottinghamshire minicabs charges extra for passengers in wheelchairs Minicab drivers have come under fire for charging extra for passengers in wheelchairs.
Disabled Fiona Reid visited Nottingham for her sister's hen party and was shocked to find she had been charged three times the amount of her friends for a minicab from the Hilton hotel in Milton Street to Bistro Live in Barker Gate.
Miss Reid said she felt discriminated against after she was charged £15 by Trent Cars. But a spokesman for DG Cars, which runs Trent Cars, said the extra charge was an industry standard.
Miss Reid, who is from Lincolnshire and has cerebral palsy, said: "We discussed taxi costs and they had paid between £3.50 and £4.50 for theirs. I felt frustrated and that it was unfair. When I got home, I found it appeared to be an issue nationwide."
A spokesman for DG Cars said the increased fare for wheelchair users was due to larger vehicles and having different licences. He said: "Three times as much sounds unusual but the minimum fare we have is £12, but it depends on the journey. We have a large number of wheelchair-accessible vehicles and we try to keep our prices as low as we can."
Charlotte Throssel, services manager at Disability Direct Nottingham, said taxi firms often charge more for wheelchair-accessible vehicles. She said: "We come across this issue a lot.
"Most taxi firms do charge extra for vehicles that are wheelchair-accessible, so we would advise people who can get out of their wheelchairs to do so."
Pete Mitchell, head of licensing, permits and regulations at Nottingham City Council, said: "We are very sympathetic to Miss Reid's situation but this is something for her to take up with the taxi firm. While we do not agree with this type of pricing structure, where it appears a disabled passenger has been charged three times the standard cost of the journey, the city council is not involved in the setting of fares."
Gavin Smith, who works at Nottingham Cars, said most taxi firms have set fares for wheelchair users. He added: "It all depends on the journey but most of the time it can cost around £4 or £5 more for wheelchair users.''
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