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Skull
PostPosted: Tue Jan 06, 2015 9:28 pm 
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Skull wrote:
VRQ L2 BTEC Award in Transporting Passengers by Taxi and Private Hire



1. Dealing with difficult people

2. Customer service

3. Drivers protection

4. Equal opportunities and disability awareness

5. Health and safety (lifting and carrying, accident and incidents)

6. Taxi and private hire legislation and compliance training


ImageImageImage

Okay C4bby, tell everyone how you learned to deal with "difficult people"? We'll take this one at a time... #-o This should be a larf..... :badgrin: :badgrin: :badgrin: :badgrin:


Come on C4bby, dealing with difficult people ... remember? #-o #-o #-o #-o #-o Your the expert!! #-o #-o #-o #-o #-o :badgrin: :badgrin: :badgrin: :badgrin: :badgrin: :badgrin:

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c4bby
PostPosted: Tue Jan 06, 2015 11:17 pm 
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Skull wrote:
Come on C4bby, Your the expert


Well off course i am, theres no need to flatter me :wink:
Im the expert and you're the b0110ck brain

You've answered the right question there btw, congratulations on passing the course :lol: :lol: :lol:
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Skull
PostPosted: Wed Jan 07, 2015 12:09 am 
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c4bby wrote:
Skull wrote:
Come on C4bby, Your the expert


Well off course i am, theres no need to flatter me :wink:
Im the expert and you're the b0110ck brain

You've answered the right question there btw, congratulations on passing the course :lol: :lol: :lol:


1. Dealing with difficult people

come on, what did you learn? #-o #-o #-o

These courses are strickedly for rockets like you... what a dick you are... #-o

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Nidge2
PostPosted: Wed Jan 07, 2015 5:27 am 
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c4bby wrote:
Nidge2 wrote:
grandad wrote:
A bus driver here told me that one of the modules that he did was on the correct way to load luggage on a coach. the module took 7 hours. He had already been doing continental tours for nearly 40 years. =D> =D>



Same as the CPC, a lorry driving mate of mine with 25 years experience driving HGV's and heavy and abnormal loads had to sit through 30 hours of bullshit given by someone who'd never sat in a HGV never mind driven one.


Isnt it a condition that the trainer needs to be "industry competent" ?


No mate, they can learn the course at a local college in a day. It's designed to milk the system.
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grandad
PostPosted: Wed Jan 07, 2015 7:47 am 
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Nidge2 wrote:
c4bby wrote:

Isnt it a condition that the trainer needs to be "industry competent" ?


No mate, they can learn the course at a local college in a day. It's designed to milk the system.

Those that can, do. Those that can't, assess. :wink:

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Foxtrot26
PostPosted: Wed Jan 07, 2015 3:55 pm 
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reminds me of the course that Glasgow city council sent all the PH and taxi drivers on about customer care,
it was a complete waste of time in my eyes nothing of any import delivered by someone who had never worked in a PH or cab in their life.

I would be all for a proper well thought out qualification that focused in matters that actually matter. but a lot of these courses are irrelevant to our jobs and a waste of money, even worse when they are forced on you
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c4bby
PostPosted: Wed Jan 07, 2015 5:02 pm 
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Nidge2 wrote:
No mate, they can learn the course at a local college in a day. It's designed to milk the system.


Yeah we had one of the staff at our local college asking me if i can get him a badge to show he was "competent". I told him id happily guide him through the application process provided he did every saturday night shift for us for two years minimum, give him an opportunity to show what the job is really like. Guess what his reply was?
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Nidge2
PostPosted: Wed Jan 07, 2015 10:03 pm 
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Location: Braintree, Essex.
c4bby wrote:
Nidge2 wrote:
No mate, they can learn the course at a local college in a day. It's designed to milk the system.


Yeah we had one of the staff at our local college asking me if i can get him a badge to show he was "competent". I told him id happily guide him through the application process provided he did every saturday night shift for us for two years minimum, give him an opportunity to show what the job is really like. Guess what his reply was?



When the NVQ's were being banded around round here local Taxi companies were placing adverts in the local papers with the headlines, "Taxi Drivers receive NVQ ensuring your pleasurable journey." The punters pissed themselves laughing saying, NVQ for Taxi drivers??
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toots
PostPosted: Thu Jan 08, 2015 12:20 am 
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grandad wrote:
Nidge2 wrote:
c4bby wrote:

Isnt it a condition that the trainer needs to be "industry competent" ?


No mate, they can learn the course at a local college in a day. It's designed to milk the system.

Those that can, do. Those that can't, assess. :wink:


Really?

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Chris the Fish
PostPosted: Thu Jan 08, 2015 12:22 am 
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toots wrote:
Really?

Really!

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http://www.youtube.com/watch?v=Gdlyi5mc ... re=related
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toots
PostPosted: Thu Jan 08, 2015 1:48 am 
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Chris the Fish wrote:
toots wrote:
Really?

Really!


Well I think that's bollox, I do, I did and I still do :wink:

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