Taxi Driver Online

I agree.

However over the years councils have come up with some rather crazy policies, which only really exist due to the local trade not challenging them.

Uber being national, multi-national to be exact, should challenge them crazy rules.

Then everyone can be at that non crazy level playing field.

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IDFIMH

Why is there a need for a local based office?
Why is there a need for a telephone number on the door signs?
In fact in this day and age why is there a need for a door sign?

Imo what is needed is the information that lets the customer know that the vehicle they are getting into is indeed the one that has been sent for them, that it is legal and the driver is licensed. At least with Uber nobody is going to pinch your fare as it's already paid so the pirates don't benefit

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Note to self: Just because it pops into my head does NOT mean it should come out of my mouth!!

Because thems the rules that they set for that area, that's why. Can I come to your manor and do as I like? Or will I have to follow the rules you are set by your council? Will you be happy if they allow me to do what I want?

I know they are the rules and there are rules everywhere, I merely asked the question of why they are necessary. Rules are usually there for a reason and I was wondering what the reason was. Personally if you wish to come to my manor and try to change the rules for your benefit then so be it, because if it's good for one it's good for all. I feel that the reason the current operators are a bit miffed is because they have staff and offices and haven't as yet caught up with technology that will do away with the need for numerous staff and an office in every area they operate

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Note to self: Just because it pops into my head does NOT mean it should come out of my mouth!!

And that's what the Law Commission asked, and their proposals indicate they don't need the above.

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IDFIMH

There are numerous unnecessary rules, but until there changed we have to work with them, the reason they are miffed is because uber are not forced to comply with the same rules as every other operator, which some of them you quote above.

Well I guess it depends on how you approach the council when making the application?

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Note to self: Just because it pops into my head does NOT mean it should come out of my mouth!!

Kansas City Mayor gives an insight as to how Uber "approach the council" and shows how a responsible council responds.

https://www.youtube.com/watch?v=fHjJUJW0Jt4

I don't know how Uber approached the council, I suspect they are working as ph operator would without the need of an office. I don't see the need for an office in every location if there is nobody there to answer the phone for work. I do however see the need for all drivers being licensed and access to all records being afforded to the council as they wish. I also think that Uber should pay the regular license fee to operate in that area. Some things are just a shackle and other things are an absolute necessity IMO.

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Note to self: Just because it pops into my head does NOT mean it should come out of my mouth!!

How do customers complain if there is no office?

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Grandad,

I never said there was no contact for the customer, I suggest they ring the customer support number what say you?

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Note to self: Just because it pops into my head does NOT mean it should come out of my mouth!!

What, when they have three times as much taken from their credit card as they were quoted, because of a "surge"

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Former taxi driver

Customer support number:- Thank you for calling, your call is important to us, please hold whilst we connect you to a customer service representative.

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Grandad,

Straight to the council.

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IDFIMH

What exactly is the problem with that, it's the same customer service model I have to deal with whenever I want to contact anybody from the bank to the police. The council are there for serious matters, the customer can send an email if they don't want to wait a few seconds to be put through, ffs get a grip it's a complaint about a journey it's not life or death and if it is you're ringing the wrong sodding number

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Note to self: Just because it pops into my head does NOT mean it should come out of my mouth!!