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PostPosted: Wed Apr 15, 2015 7:51 pm 
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toots wrote:
Granddad wrote:
Customer support number:- Thank you for calling, your call is important to us, please hold whilst we connect you to a customer service representative. :roll:


What exactly is the problem with that, it's the same customer service model I have to deal with whenever I want to contact anybody from the bank to the police. The council are there for serious matters, the customer can send an email if they don't want to wait a few seconds to be put through, ffs get a grip it's a complaint about a journey it's not life or death and if it is you're ringing the wrong sodding number :roll:

The point being that the number would probably never get answered. They should have a proper office in the area like everyone else!

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PostPosted: Wed Apr 15, 2015 8:06 pm 
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grandad wrote:
toots wrote:
Granddad wrote:
Customer support number:- Thank you for calling, your call is important to us, please hold whilst we connect you to a customer service representative. :roll:


What exactly is the problem with that, it's the same customer service model I have to deal with whenever I want to contact anybody from the bank to the police. The council are there for serious matters, the customer can send an email if they don't want to wait a few seconds to be put through, ffs get a grip it's a complaint about a journey it's not life or death and if it is you're ringing the wrong sodding number :roll:

The point being that the number would probably never get answered. They should have a proper office in the area like everyone else!


Why would it never get answered? You don't know that. You're assuming such things on what basis, experience?

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PostPosted: Fri Apr 17, 2015 6:08 am 
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.


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PostPosted: Fri Apr 17, 2015 6:09 am 
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toots wrote:
I don't know how Uber approached the council, I suspect they are working as ph operator would without the need of an office. I don't see the need for an office in every location if there is nobody there to answer the phone for work. I do however see the need for all drivers being licensed and access to all records being afforded to the council as they wish. I also think that Uber should pay the regular license fee to operate in that area. Some things are just a shackle and other things are an absolute necessity IMO.


What happens when a driver in Bolton, Manchester or elsewhere is battered to death by a unknown drunken customer, that customer happens to be an Uber Executive possibly even Travis Kalanick the owner of Uber himself, there are no physical records in the area, or even in the country for the police to go to and seize (Uber don't give out records voluntarily). The police attend Ubers office immediately(rented desk) , as they walk through the door the Uber drone unplugs the computer from the internet. No records, nothing.

Regulations are not dreamt up in the pub and written on a beer mat they are there to cover eventualities even those as imaginative as the one above.


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PostPosted: Fri Apr 17, 2015 8:28 am 
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silvercab wrote:
What happens when a driver in Bolton, Manchester or elsewhere is battered to death by a unknown drunken customer, that customer happens to be an Uber Executive possibly even Travis Kalanick the owner of Uber himself, there are no physical records in the area, or even in the country for the police to go to and seize (Uber don't give out records voluntarily). The police attend Ubers office immediately(rented desk) , as they walk through the door the Uber drone unplugs the computer from the internet. No records, nothing.

Regulations are not dreamt up in the pub and written on a beer mat they are there to cover eventualities even those as imaginative as the one above.

Uber have a manned office 24/7. I thought that was common knowledge.

But even if the police couldn't get the customer details, the situation you mention is no different from any other taxi/PH firm, or driver that has picked up from the rank.

Struggling to see your point.

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PostPosted: Fri Apr 17, 2015 9:57 am 
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There will be no strike over Uber, say private hire drivers - we welcome it


BOLTON’S private hire drivers union says its members will not go on strike over the arrival of Uber — instead welcoming the smartphone-based firm to the borough.

The association has reacted angrily to comments made by the Bolton Private Hire Operators Association, which said strike action was imminent following Bolton Council’s decision to grant Uber a 12 month license to operate in Bolton.

The chair of the operators association Asif Vali previously told The Bolton News that a meeting of 21 operators had decided that a strike could take place on a bank holiday weekend and could involve up to 1100 cars.

But in response following a union meeting, Usman Ahmed, spokesman for the Bolton Private Hire Association said: "Mr Vali does not have any right to speak on behalf of drivers.

“We are self-employed. We contract the operators to find us work — for too long we have been tied into working with these operators with no regard for customers or drivers.”

Mr Vali said drivers were unhappy with the prospect of Uber vehicles arriving in Bolton — because of the way they operate, including time-related charges.

But Mr Ahmed said his union would welcome the global company — which allows customers to hail a cab using a smartphone application on their mobile phones.

He said: "Uber may be just what we need — an operator that cannot be bought.

"After all, competition is good for business.

“Until now both drivers and customers have had no options — private hire legislation states that the industry should be competitive."

Mr Vali said he did not recognise the private hire association as a “proper group”.

He added: “The things that are being said are not correct — we have the full backing of the associated members of the operators association.

“If people like Mr Ahmed are making accusations then we will have to consider taking action.”

The union said it was now in “urgent talks” with Bolton Council to see if alternative working practices can be brought in if the operators choose to shut their offices during the upcoming bank holiday weekend.

source: http://www.theboltonnews.co.uk/news/128 ... elcome_it/

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PostPosted: Fri Apr 17, 2015 1:41 pm 
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If the operators decide that they are not going to take bookings for a day then the drivers will not be able to work.

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PostPosted: Fri Apr 17, 2015 5:23 pm 
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Sussex wrote:
silvercab wrote:
What happens when a driver in Bolton, Manchester or elsewhere is battered to death by a unknown drunken customer, that customer happens to be an Uber Executive possibly even Travis Kalanick the owner of Uber himself, there are no physical records in the area, or even in the country for the police to go to and seize (Uber don't give out records voluntarily). The police attend Ubers office immediately(rented desk) , as they walk through the door the Uber drone unplugs the computer from the internet. No records, nothing.

Regulations are not dreamt up in the pub and written on a beer mat they are there to cover eventualities even those as imaginative as the one above.

Uber have a manned office 24/7. I thought that was common knowledge.

But even if the police couldn't get the customer details, the situation you mention is no different from any other taxi/PH firm, or driver that has picked up from the rank.

Struggling to see your point.


Manned office 24/7 where? In the district? The situation is markedly different as there are physical records in the district that can be seized in need be.
The difference between taxi and PH records is a little thing called the legislation.
Purpose built taxis also offer the taxi driver a degree of protection, sensible considering the anonymity of the passenger.


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PostPosted: Fri Apr 17, 2015 5:26 pm 
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grandad wrote:
If the operators decide that they are not going to take bookings for a day then the drivers will not be able to work.


It doesn't stop them every night round here.


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PostPosted: Fri Apr 17, 2015 7:33 pm 
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grandad wrote:
If the operators decide that they are not going to take bookings for a day then the drivers will not be able to work.

Unless they download the Uber App. :D

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PostPosted: Fri Apr 17, 2015 7:36 pm 
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silvercab wrote:
Manned office 24/7 where? In the district? The situation is markedly different as there are physical records in the district that can be seized in need be.
The difference between taxi and PH records is a little thing called the legislation.
Purpose built taxis also offer the taxi driver a degree of protection, sensible considering the anonymity of the passenger.

It doesn't matter where the manned office is in respect of the police inquires you mentioned, as long as the info is at hand.

The legislation doesn't say operators have to give details of customers to anyone, only certain details of the booking.

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PostPosted: Fri Apr 17, 2015 7:37 pm 
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captain cab wrote:
The chair of the operators association Asif Vali previously told The Bolton News that a meeting of 21 operators had decided that a strike could take place on a bank holiday weekend and could involve up to 1100 cars.

Bit f***ing rich that.

Drivers don't earn a bean and operators don't lose a bean.

Not Mill Owners by any chance? :sad:

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PostPosted: Fri Apr 17, 2015 9:15 pm 
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grandad wrote:
toots wrote:
Granddad wrote:
Customer support number:- Thank you for calling, your call is important to us, please hold whilst we connect you to a customer service representative. :roll:


What exactly is the problem with that, it's the same customer service model I have to deal with whenever I want to contact anybody from the bank to the police. The council are there for serious matters, the customer can send an email if they don't want to wait a few seconds to be put through, ffs get a grip it's a complaint about a journey it's not life or death and if it is you're ringing the wrong sodding number :roll:

The point being that the number would probably never get answered. They should have a proper office in the area like everyone else!


When I applied for my operators license it was granted on the specific instructions that I did not put up signage saying it was a taxi/ph office and I did not give access to the public. So explain to me again why I need a local office when I could have been on the bloody moon for all they cared so long as they have a phone number to ring :wink:

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PostPosted: Fri Apr 17, 2015 11:14 pm 
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toots wrote:
So explain to me again why I need a local office when I could have been on the bloody moon for all they cared so long as they have a phone number to ring :wink:

You don't have an unlimited amount of cash and lawyers to fight stupid rules, that's why.

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PostPosted: Fri Apr 17, 2015 11:27 pm 
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Sussex wrote:
toots wrote:
So explain to me again why I need a local office when I could have been on the bloody moon for all they cared so long as they have a phone number to ring :wink:

You don't have an unlimited amount of cash and lawyers to fight stupid rules, that's why.


Very funny :lol: My point is seeing as no public are allowed to enter my office and I'm not allowed to advertise I'm there are the public any the wiser as to where they're ringing?

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