Taxi Driver Online

A year ago I bought a new computer from PC world. I signed up for Knowhow cloud at a cost of £30 per year. The first year being free. The renewal was due last month. The £30 went out of my account but I got an email from Knowhow saying that they were unable to collect my money so my account was suspended. I got no where with them on the phone so I disputed it with the bank. The bank don't want to know because I did authorise a payment. I have just been back in touch with Knowhow and they told me that my account was closed last year and a new one opened. The new details are not mine. the name and email address are wrong. However they are refusing to refund the money because all the card details are correct and the bank are refusing to refund the money because I authorised the use of the bank details.
Annoyed!!!

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Grandad,

this sounds like a police matter as it is identity theft surely ?

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lack of modern legislation is the iceberg sinking the titanic of the transport sector

Bank and get a refund. They might suspend your account until the matter is sorted out though.

Bank are not interested because a transaction was authorised. Just not this one.

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Grandad,

Trading standards

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Justice for the 96. It has only taken 27 years...........repeat the same lies for 27 years and the truth sounds strange to people!

Call your Union no problem for them oops yer Tory vermin aint yer oh well ring Gideon he might talk to his mates the BANKSTERS!!

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All posts by this contributor are made in a strictly personal capacity

I AM PROUD TO BE A CITIZEN NOBODY'S SUBJECT http://www.republic.org.u

F88K EM ALL WHAT GOES AROUND COMES AROUND

BOOZE BOOZE BOOZE

on a serious note, why mate?

Coz I was a t***!

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Grandad,

And that is the beginning, the middle and the end of it.

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IDFIMH

firstly make sure no more payments can be collected

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Of all the things ive lost, i miss my mind the most

Don't know why your bank aren't interested they should be its fraud if you don't get what you paid for or that's what my bank said when something similar happened to me.

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Note to self: Just because it pops into my head does NOT mean it should come out of my mouth!!

Done that.

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Grandad,

The bank aren't interested because I had authorised a payment to go to Knowhow on the date that it was taken. The fact that the payment was not used for my computer backup is not their problem, they say. It is Knowhow who should sort it out but that is proving impossible because as far as they are concerned I have opened and closed multiple accounts.

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Grandad,

Sounds like your best closing the whole lot and admitting defeat. Knowhow aren't going to budge on this one by the sounds of it.

I can't work out how they get people to pay for cloud storage. There's free storage options out there for photos and data.

Me neither. I have an external hard drive connected to the computer for back up purposes and I still let myself get mugged.

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Grandad,