Taxi Driver Online

Tony and Sue Gibson barred by taxi firm over 'no show' row

AN ELDERLY couple has been barred from a Basingstoke taxi firm, leaving them struggling to travel around the borough.

Tony and Sue Gibson went to a party in North Waltham on October 29 and booked a cab through Go 470, but due to poor signal in the area did not know the driver had arrived.

When Mrs Gibson, 75, called to check on the taxi, she was informed they had now been barred by the firm.

“When I booked the taxi I did mess them around a bit by changing the time twice, but I was told that I needed to provide a mobile number and they wouldn’t take a landline number,” said the Beaconsfield Road resident.

“But we were informed that the drivers don’t get good signal in North Waltham, so we were unaware that the taxi had turned up.

“If they had called the landline, knocked on the door or even told us to wait outside it would not have been an issue.”

The couple, neither of whom drive, rely on taxis to get around Basingstoke and Deane.

Mrs Gibson and her 80-year-old husband claim that when they tried to book with another company they were informed they had also been barred from them.

Mrs Gibson added: “We have never had a problem with the drivers, but the operators didn’t seem to listen and just told us we were barred.”

If it wasn’t for another guest at the party offering to drive the pair home, they would have been stuck trying to find alternative transport to take the 15-minute ride home.

The couple were informed by Go 470 that if they paid for the two taxis which were called out the ban would be lifted.

A spokesman from Go 470 said that the couple were informed when the two drivers had arrived in North Waltham and also claimed the pair became aggressive towards the firm’s staff.

He said: “We sent out two taxis to North Waltham and both times the customer was a no show.

“When told they were barred they started swearing at my staff, something which we are not willing to stand for.”

He added: “The bar will remain in place unless the two missed taxis are paid for.”

The Gibsons strongly deny any claims of using any abusive language towards the firm, adding they were “just frustrated” with the way things have been dealt with.

source: http://www.basingstokegazette.co.uk/new ... i_company/

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Think of how stupid the average person is, and realize half of them are stupider than that.
George Carlin

If you had kept an eye on the time and looked out of the window it would not have been an issue.
I love it when this sort of thing happens here. A couple of weeks ago I received a call 30 mins after the car was due to ask where it was and they still wanted to argue when I told them that the vehicle has a tracker which clearly showed that the car waited until 7 minutes after the pick up time before giving the job a no show. They had been sent a text when the car was dispatched and another when it arrived. They also had a text when the car gave the no show. It still took them 30 mins to ring.

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Grandad,

Not rocket science to look out, or wait outside when the booking time has arrived.

They must have rung back once for the second car to be sent, yet still they couldn't be arsed to keep an eye out.

Firms don't ban punters for nothing, so well done to them.

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IDFIMH

So no apologies for the wasted driver's time?

Pay up or shut up.

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IDFIMH

never is as far as customer is concerned it's never their fault they missed the taxi/PH

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lack of modern legislation is the iceberg sinking the titanic of the transport sector

People want you to go inside for them still. When I'm sent a job they get 5 minutes and I'm gone, if they phone up and I have to go back for them I ask them if they go for the 11 o clock bus at ten past 11?

No they've never missed it have they, it's always the drivers fault.

That's still 3 minutes too long to wait.

I picked up a bloke a few weeks ago, he's recently had a stroke, he's got problems walking and using one arm, from me pulling up outside his house it took him 45 seconds for him to be in my car, so if a bloke in this condition can do it then why can't others?

Barred by two different companies, I suspect there's more to this than meets the eye

Sounds like they do it regularly hence the two company bans.

No show on me once, shame on you.

No show on me twice, shame on me.

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There's no excuse for animal abuse. If you ain't vegan you are an animal abuser.

i know its childish to have a like button on here, bit like facebook just for 12 year old lasses, but this post would have been liked , about time we stood up to these fookers , well done

like !

like