Taxi Driver Online

Kenilworth taxi firm apologises after leaving wheelchair user stranded

A Kenilworth taxi firm has apologised after leaving a wheelchair user stranded last weekend.

Call Line Taxis had dropped Debbie Millican, 58, of Windy Arbour, off at Marco’s New York Italian in Smalley Place for her partner Rob Elliott’s 60th birthday on Sunday March 5 in its wheelchair-accessible cab.

But when the party came to a close in the evening, Debbie said she phoned up the office only to be told the wheelchair cab was not being used for the rest of the day.

She said: “I just didn’t know what to say - I thought ‘the taxi brought me here so how am I supposed to get home?’

“The evening was completely spoiled. My daughter was absolutely incensed.”

Rob ended up having to wheel her all the way back to Windy Arbour through the rain. Debbie added: “We arrived home feeling cold and soaked through.”

Debbie has to rely on taxis to get out and about quickly in Kenilworth, but she said booking one can be difficult due to the lack of availability of wheelchair-accessible cabs and the cost of ordering one from further away.

She has considered getting an electric wheelchair to become more independent, but she said she cannot afford the expense.

Following enquiries to Call Line by the KWN, the firm contacted Debbie to apologise for the inconvenience to her and her family and offered her a free taxi ride.

She has yet to decide whether to take the firm up on their offer, but she has not ruled it out.

source: http://www.warwickcourier.co.uk/news/ke ... -1-7857778

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Think of how stupid the average person is, and realize half of them are stupider than that.
George Carlin

driver went home ?

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lack of modern legislation is the iceberg sinking the titanic of the transport sector

He's allowed to.

but if you know you have a wheelchair booking later you nip back out for them

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lack of modern legislation is the iceberg sinking the titanic of the transport sector

They hadn't booked though. Are drivers supposed to be mind readers? Just because you take someone to a place doesn't mean that they are going back again, they could have been staying at friends just around the corner.

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Grandad,

In my experience wheelchair users ask if they will be OK for a return when you drop them off

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lack of modern legislation is the iceberg sinking the titanic of the transport sector

Maybe that is your experience but maybe not in this instance. There is no mention of when the customer was taken to the destination but it does say that they wanted to be taken back on a Sunday evening. If the car belongs to an owner driver it is entirely possible that he has some time off on a Sunday evening and it is entirely possible that he had been working all day. Most firms around here don't even work on Sunday because the drivers have all been out late on a Saturday night.

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Grandad,

Windy Arbour to Smalley Place = 1 mile according to google maps.

Journey time 3 minutes. Driving to pickup, waiting, loading, unloading at destination = at least 10 minutes. Fare ? £3 ?

Would you stay out for the return ?

make me sick these fookers tbh , its always me me fooking me with them, the driver has probably been on all fooking day & went home, if she had asked for the return the driver would have probably just told her there wont be a wav available as hes clocking off , fook them , none story & she wouldn't have got a free fare off me either the cheeky fooker said "shes thinking about taking up the offer" anarl i would ban the fat pig

she didnt though , ffs mate can you read ???

yes but I never trust the twisted diatribes of journos as they like to leave pertinent facts out of their scriblings no doubt you believe every word they say

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lack of modern legislation is the iceberg sinking the titanic of the transport sector

ok then, she wasn't disabled as they said by you're logic then ffs mate, breaking this down a bit , its like saying the driver who dropped her off thought , ffs, might have to hang around till closing time to see if she wants to go home , i would ban her if i had a office