Taxi Driver Online

Brum mail

usual standard fare not particularly interesting I'll be if anyone replies to this post

Dwayne Wilkins, from Alum Rock, was taking his niece to Walsall nursery when he claimed he filmed driver nodding for a few seconds

UBER TAXI DRIVER ‘FALLS ASLEEP BEHIND THE WHEEL' WITH A TODDLER IN THE BACK SEAT

An Uber driver was accused of momentarily 'nodding off' as he drove a toddler to nursery - sparking an investigation by the taxi company.
Dwayne Wilkins said he filmed the cabbie during a journey to Walsall with two-year-old niece, Reneya Wilkins, after becoming alarmed at his 'erratic driving'.

In the clip, the Uber driver can be seen with his eyes seemingly momentarily closed for a few seconds but then continues safely on his way.
The family, from Alum Rock, complained to Uber after the journey and the firm has now said it has taken 'appropriate action' against the driver and offered a full refund.

The uncle and niece had made the 13-mile trip from Birmingham to Walsall on May 7, via the M6.

Mr Wilkins, 35, said: "We set off in the morning and I wasn’t paying too much attention at first but then I noticed the car kept going over the lane.
"I could see the driver’s eyes were closed. At first, I thought he was looking at the navigation system but soon realised he was falling asleep.
"I tried to talk to him but he just mumbled back. If I was by myself I would have gotten out of the vehicle, but I had my two-year-old niece with me. It was a very difficult scenario to be in.

"As we got off the M6, he was still doing it so I decided to record him so that I had proof."
Mr Wilkins added: "Whenever you go into a car with someone else you put your life in their hands. It scared me, not just for myself but for other people who could end up in the same situation.

"My family motto is, you have to think about your health before your wealth."

Reneya's mum Davida Wilkins, 39, made a complaint to Uber.

The nurse and BBC scripts supervisor added: "If he was tired he shouldn’t have been driving."

Uber responded to her complaint in writing, telling her: “We will be taking the appropriate actions with the partner driver involved and we have also made some changes in the application to reduce the chance of you or your child being paired with this partner driver in the future.

"If you are ever matched again, please cancel the trip and reach out to us through the application.
"we want everyone, both partner drivers and riders to have a safe, respectful and comfortable experience as stated in our Uber Community guidelines.
"We wouldn’t expect you to pay for an experience like the one you’ve described here, that said, we’ve gone ahead and fully refunded your trip fare."

When BlackCountryLive reached out to the global taxi firm, a spokeswoman said: "We are currently investigating this concerning report. The safety of our customers, drivers who use the Uber app and the general public is a top priority for Uber, and any dangerous driving can result in drivers being removed from the app."

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lack of modern legislation is the iceberg sinking the titanic of the transport sector

Isn't that more reason to get out of the car?

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IDFIMH

The more I think about this the more it winds me up.

Clearly the driver shouldn't be driving if he can't keep his eyes open, but the punter was more interested in videoing him and then commentating to the press than the safety of the little one.

Fella needs to get a life.

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IDFIMH

Had a look at the video last night, and it showed absolutely zero, although it was on quite a small screen so I may have missed something.

But I was actually more annoyed at this from Uber than the chap, and surprised no one else has commented on this:



So initially the driver was fine as long as he wasn't 'paired' with the complainant in future? So he was OK for any other customer?

Until, of course, the press gets hold of it and Uber changes its tune - they're not going to say via the press that the driver was only a problem with regard to the customer who complained

Funny, too, the way Uber said they would tweak the app so there would be simply be 'less chance' they'd be paired again, and that if they were matched then the customer should cancel?

Err, if it's possible to avoid matching drivers with customers then surely it should either happen or it shouldn't? If Uber can stop specific customers being matched with specific drivers then that should have been done and they'd have told the complainant that it wouldn't happen again? So why the bull?

Because all Uber are is a glorified PR company that just happened to have lost $20,000,000,000 since they started.

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IDFIMH