It's bollocks really. The office in question was a PH office for years until KingKabs bought them out a few years back. At that time, if you needed a car, you hollered up at the first floor window and then waited. Crude, but effective
Now there is the aforementioned intercom to the main office. People don't wait long after ordering a car. The place is staffed by two doormen on Friday and Saturday evenings. There hasn't been ANY trouble in that queue for years.
It's all about our LO beings officious pricks as per usual.