Taxi Driver Online

UK cab trade debate and advice
It is currently Thu Apr 30, 2026 8:43 am

All times are UTC [ DST ]




Post new topic Reply to topic  [ 153 posts ]  Go to page Previous  1 ... 3, 4, 5, 6, 7, 8, 9 ... 11  Next
Author Message
 Post subject:
PostPosted: Tue May 16, 2006 10:34 am 
Offline

Joined: Sat Aug 14, 2004 12:26 am
Posts: 130
bill_datamaster wrote:
Blobby

Being fair, any system can be down for that amount of time if it comes to the crunch. I assume you had some form of backup in place? What time did the system conk out? How did it affect you?

Bill


Started about 18:00 Friday finished about 01:30 Saturday - not a complete outage - just units connecting and disconnecting every 40 seconds or so. Yes we have radios as backup but to control approx 100 drivers on voice is to say the least difficult. Fortunately work was going out all be it very slowly.

More irratating was the response from o2 customer services - saying things like "have you wiped your SIM card" when the supervisors should have informed their staff that this was affecting the whole of the o2 Web is unforgivable. I did try to explain that wiping 203 SIM cards was not going to be easy or have any practrical purpose. If they are serious about mobile data they need to realise that people are running businesses on their system and not just surfing the web for cinema tickets. They need a dedicated coporate team to deal with business data customers.

_________________
"Where to, Guv'?. Na sorry not going my way"


Top
 Profile  
 
 Post subject:
PostPosted: Tue May 16, 2006 11:48 am 
Offline

Joined: Sat Sep 20, 2003 9:30 pm
Posts: 990
Location: The Global Market
Blobby are you with Cordic?

We certainly had some problems, didn't last as long as that though.

The problem was length of times the jobs sat offered before becoming stuck andthe intermittence of the problem.

We originally thought it was a bandwith issue due to a complete traffic nightmare in our area. But Cordic soon told us it was a nationwide problem with O2.

_________________
A member of the Hire or Reward Industry


Top
 Profile  
 
PostPosted: Fri Apr 06, 2007 10:57 pm 
Offline

Joined: Fri Apr 06, 2007 7:41 pm
Posts: 1
taxitech wrote:
Hi guys,

I followed part of your discussions regarding computerised booking/dispatch solutions via PMR and GPRS.

My internet research regarding providers in UK seems to indicate Auriga or Cordic as the most promising providers which is almost similar with the opinions of most of the people on the forum.

Auriga has an interesting downloadable demo on their site with their EVOCAB system. They have probably the most important experience and they have also proofs of case studies on their site.
Their CT4000 car device to be launched soon (next month?) on the market, use PMR channel and in the same time provides optionally GPRS with PMR/PMR roaming and PMR/GPRS roaming. This solution seems to allow a taxi company that already invested in PMR infrastructure to reuse its investment and in the same time to switch in a seamless way from voice to data via PMR and, where consider useful the taxi company can use GPRS channel too.
Their weak points: very expensive and their proprietary CT3000/CT4000 equipment being provided by a single provider (Tait, owner of Auriga).

Cordic, is impressive through their growth in few years since start-up. They focused on single data communication channel (GPRS). Their mobile device is not a proprietary solution (PDA) and in general they develop a more standardised solution in terms of hardware equipments and software (CPAQ document on their site). Probably (I’m not sure) Cordic solution is less expensive than Auriga (it is?).

Cordic weak points are more related to the missing of GPRS/PMR tandem and what is surprising is the fact they do not refer any customer case study on their site.

I would like to have your opinions and comments on my post. I’m very interested in opinions of peoples that know about these systems from their own experience. I need the best solution for a company of about 100 cars that uses PMR voice systems at this moment and wants to switch on data.

Thanks

_________________
Mazz


Top
 Profile  
 
 Post subject:
PostPosted: Sat Apr 07, 2007 8:55 pm 
Offline

Joined: Sat Sep 20, 2003 9:30 pm
Posts: 990
Location: The Global Market
Mazz

Happy to be a case study. Have pm'd you.

I strongly believe that PMR is fast becoming a dinosaur and GPRS is the way to go.

_________________
A member of the Hire or Reward Industry


Top
 Profile  
 
 Post subject:
PostPosted: Sun Apr 08, 2007 1:43 am 
Offline

Joined: Thu Feb 05, 2004 8:25 pm
Posts: 331
Tom Thumb wrote:
Mazz

Happy to be a case study. Have pm'd you.

I strongly believe that PMR is fast becoming a dinosaur and GPRS is the way to go.


Nope dont agree with you on that one and all and I have stated to you in the past the reasons why, and before you say anything, I do help look after one of the largest GPRS taxi dispatch systems in the world with 6000 cars on it.

Just because you have went over to GPRS does not mean that a lot of other companies will do the same thing.

Each mode of communications has its merits, each has its advantages and disadvantages, as you know these all have to be wayed up when making a decision.

What you seem to forget that it is still using RADIO but in a differant way. There are other forms of radio systems coming online including digital PMR.

There are also hybrid GPRS/PMR systems coming online as well.

regards


Top
 Profile  
 
 Post subject:
PostPosted: Sun Apr 08, 2007 2:54 am 
Offline
User avatar

Joined: Thu Aug 17, 2006 4:21 pm
Posts: 102
Location: Merseyside
Radioman wrote:
Tom Thumb wrote:
I strongly believe that PMR is fast becoming a dinosaur and GPRS is the way to go.


Nope dont agree with you on that one


Me neither, our reliable old Raywood system knocks out 1,800 bookings an hour without breaking a sweat, all over PMR. That includes bids from all local cars to ensure the job is awarded to the car that has been empty the longest, confirmation of jobs being accepted or rejected, how far away the car was when the job was accepted, meter on time, meter off time, ring on approach request, requests to go to query, yes / no messages and replies, area boundary reporting, GPS locates etc. I love watching our radio channels in full swing... genius. I think GPRS may have a future as a second string to the PMR bow, particularly for wide area coverage, but at New Year when the GPRS grinds to a halt, you'd better have a dedicated PMR network if you want to cover your work.

We average 120,000 bookings a week by the way, all Raywood units from the early 1990s. Stay away from the new MDX though!

Regards

_________________
Don't knock it, 'til you try it....


Top
 Profile  
 
 Post subject:
PostPosted: Sun Apr 08, 2007 11:07 am 
Offline

Joined: Sat Sep 20, 2003 9:30 pm
Posts: 990
Location: The Global Market
I won't argue with those that use PMR happily (we have left sets in some cars but the drivers use them less and less).

What I will say is this.How much will be invested in developing PMR over the next decade by the likes of Tait/Motorola compared with how much Nokia/Siemens/Samsung etc are going to invest in GPRS kit.

Digital PMR, what is the range going to be Radioman?

_________________
A member of the Hire or Reward Industry


Top
 Profile  
 
 Post subject:
PostPosted: Sun Apr 08, 2007 4:34 pm 
Offline

Joined: Wed Sep 07, 2005 11:19 am
Posts: 273
deltastaff wrote:
Radioman wrote:
Tom Thumb wrote:
I strongly believe that PMR is fast becoming a dinosaur and GPRS is the way to go.


Nope dont agree with you on that one


Me neither, our reliable old Raywood system knocks out 1,800 bookings an hour without breaking a sweat, all over PMR. That includes bids from all local cars to ensure the job is awarded to the car that has been empty the longest, confirmation of jobs being accepted or rejected, how far away the car was when the job was accepted, meter on time, meter off time, ring on approach request, requests to go to query, yes / no messages and replies, area boundary reporting, GPS locates etc. I love watching our radio channels in full swing... genius. I think GPRS may have a future as a second string to the PMR bow, particularly for wide area coverage, but at New Year when the GPRS grinds to a halt, you'd better have a dedicated PMR network if you want to cover your work.

We average 120,000 bookings a week by the way, all Raywood units from the early 1990s. Stay away from the new MDX though!

Regards


When the Cordic system came out about 3 years ago the PMR camp said it was just a gimmick, using a computer toy to run a taxi company, etc,. How quickly things change, every despatch system company is trying to catch up, either with their own GPRS system or adapting the PMR, or a hybrid of both. Technology is moving at a spectacular rate, Cordic certainly stimulated a growth spurt in developement. I was looking for a system about that time, all the major players Auriga etc would not even consider talking to me because I was looking for a system that would work for a small, even micro, taxi company, we had 8 cars. Cordic were sceptical at first but were prepared to look at the possibilities they were never dismissive or off-hand. They realised small companies can grow and did not want to offend or alienate a potential future customer. They trimmed their system to the minimum fully working option and we agreed a budget. The biggest difference between Cordic and the others that did talk to me was, at Cordic I spoke to technicians and developers not salesmen. Cordic work with their customers, the service and back-up is outstanding. In 3 years we have not lost a single shift, the longest down time is about 2 hours, every element is backed up, built in redundancy. If broadband fails, autoswitch to dial-up, GPRS failure, autoswitch to GSM etc. these failures and outages are very rare but are accounted for in the set up. PMR is reliable, but sets fail, mic's break, repeaters fail, no system is 100 % reliable but in our experience Cordic wins hands down on reliability. The system is easy to use and infinately expandable, Cordic is the benchmark for all taxi despatch systems PMR or GPRS.


Top
 Profile  
 
 Post subject:
PostPosted: Sun Apr 08, 2007 5:07 pm 
Offline

Joined: Wed Sep 07, 2005 11:19 am
Posts: 273
deltastaff wrote:
Radioman wrote:
Tom Thumb wrote:
I strongly believe that PMR is fast becoming a dinosaur and GPRS is the way to go.


Nope dont agree with you on that one


Me neither, our reliable old Raywood system knocks out 1,800 bookings an hour without breaking a sweat, all over PMR. That includes bids from all local cars to ensure the job is awarded to the car that has been empty the longest, confirmation of jobs being accepted or rejected, how far away the car was when the job was accepted, meter on time, meter off time, ring on approach request, requests to go to query, yes / no messages and replies, area boundary reporting, GPS locates etc. I love watching our radio channels in full swing... genius. I think GPRS may have a future as a second string to the PMR bow, particularly for wide area coverage, but at New Year when the GPRS grinds to a halt, you'd better have a dedicated PMR network if you want to cover your work.

We average 120,000 bookings a week by the way, all Raywood units from the early 1990s. Stay away from the new MDX though!

Regards



If its not broke don't fix it goes a long way but dont lose sight of the technology. All these systems are ongoing developements. PMR is not getting the developement funding because of the range limitations, likewise BT are no long investing or developing copperwire telephoney, technology has moved on significantly. Faster, cheaper, low maintenance and five nine and a half reliability (99999.5%) (in buzz words of the techno's) systems are now available. Got your VOIP enabled mobile-phone yet, free calls from a mobile if you are in WiFi range. Hosted PBX services, I use Hipcom, part of Cisco systems, gives me access to a £50million PBX in Cannary Wharf, makes my micro company sound like the big boys for the cost of a BT line, saves on call costs, office space, wages etc. Being small I can utillise new technology quickly. Large companies take longer to make decisions and the investment numbers are much greater, but the further you fall back behind technology the higher your costs and lower you efficiency. The back-waters are always clogged and dirty the clean water is where the flow is strong. Companies must keep moving, look what happend to Rymans, they kept stationery and went bust.


Top
 Profile  
 
 Post subject:
PostPosted: Sun Apr 08, 2007 5:25 pm 
Offline

Joined: Thu Feb 05, 2004 8:25 pm
Posts: 331
Tom Thumb wrote:
I won't argue with those that use PMR happily (we have left sets in some cars but the drivers use them less and less).

What I will say is this.How much will be invested in developing PMR over the next decade by the likes of Tait/Motorola compared with how much Nokia/Siemens/Samsung etc are going to invest in GPRS kit.

Digital PMR, what is the range going to be Radioman?


Hi
PMR is not dead by a long shot. Companies are still releasing new mobile radios onto the market place, Tait with the new Tait TM8000 (replacement for Tait 2000), they have also brought out a new base station as well.

What you have forgotten is that TETRA is PMR but in a digital form and this is being used by the Police, soon the Fire Service and even the MOD.

Digital PMR will allow connections out onto other networks, rebroadcast stations, repeaters, lots of nice things when it all comes about.

There is heavy demand for radio channels for the 2012 Olympic Games, planes are already in place for the whole thing, mobiles are NOT going to play a major part.

In any sort of emergency mobile phones basically become usless unless the cells are set to allow specific numbers thru.

Each form of communications has its place and its finding what you are comfortable with and suits your needs as a company.

What I dont like is companies knocking things, Cordic salesmen are the worst for doing this sort of thing, attacking PMR with a vengance which is not called for. GPRS has its pitfails but also its advantages.

regards


Top
 Profile  
 
 Post subject:
PostPosted: Sun Apr 08, 2007 5:49 pm 
Offline

Joined: Wed Sep 07, 2005 11:19 am
Posts: 273
Quote:
What you have forgotten is that TETRA is PMR but in a digital form and this is being used by the Police, soon the Fire Service and even the MOD.

Digital PMR will allow connections out onto other networks, rebroadcast stations, repeaters, lots of nice things when it all comes about.

There is heavy demand for radio channels for the 2012 Olympic Games, planes are already in place for the whole thing, mobiles are NOT going to play a major part.

Quote:
In any sort of emergency mobile phones basically become usless unless the cells are set to allow specific numbers thru.


Quote:
What I dont like is companies knocking things, Cordic salesmen are the worst for doing this sort of thing, attacking PMR with a vengance which is not called for. GPRS has its pitfails but also its advantages.
[/quote]
Reply from T.
TETRA are you kidding, ask the plod on the street or a fireman they hate TETRA: unreliable, inconsistant, dead spots, lost data. TETRA has not delivered and is causing problems all over the country blocking TV and DAB radios.
Digital PMR "when it comes", yeh when, its been superceeded, GPRS and satelite systems are already streets ahead in what they offer. Digital PMR is only a work in progress an artists impression.
I am sure Cordic would not tollerate any of their sales people using negative sales patter and if you have proof of this contact Cordic. I haver never known any of their sales or technical staff denegrate other systems or use hard-sell techniques. Negative selling is rarely effective, it tends to alienate the customer against all systems.


Top
 Profile  
 
 Post subject:
PostPosted: Sun Apr 08, 2007 5:54 pm 
Offline

Joined: Sat Sep 20, 2003 9:30 pm
Posts: 990
Location: The Global Market
Radioman

I don't think Cordic salesmen knock PMR. I think they knock systems that, developed in the 21st century decided to focus solely on a communications system that was already 50 years old.

Horses for courses of course. Fleets that focus on short distance local work as their bread and butter will survive on PMR for many many years to come.

Companies with a wider geographical coverage need GPRS to compete in the next ten years.

Cordic came into the market and all the established suppliers said 'that is not the way to go'.

Within four years all have run for a 'cordic' like solution.

It took Auriga seven years to bring the CT4000 to market. And it still doesn't have turn by turn navigation for chrisssake. 18 months after I put in Cordic I am serious considering upgrading my PDAs to encompass even more new technology.

_________________
A member of the Hire or Reward Industry


Top
 Profile  
 
 Post subject:
PostPosted: Sun Apr 08, 2007 6:06 pm 
Offline

Joined: Thu Feb 05, 2004 8:25 pm
Posts: 331
T. wrote:
TETRA are you kidding, ask the plod on the street or a fireman they hate TETRA: unreliable, inconsistant, dead spots, lost data. TETRA has not delivered and is causing problems all over the country blocking TV and DAB radios.
Digital PMR "when it comes", yeh when, its been superceeded, GPRS and satelite systems are already streets ahead in what they offer. Digital PMR is only a work in progress an artists impression.
I am sure Cordic would not tollerate any of their sales people using negative sales patter and if you have proof of this contact Cordic. I haver never known any of their sales or technical staff denegrate other systems or use hard-sell techniques. Negative selling is rarely effective, it tends to alienate the customer against all systems.


First of all dont get so bloody ratty, this is a debate/discusion. With regards the issues you are talking about they are being addressed, the same thing happend with mobile phones when they came out, coverage was garbage, dead spots (even still get them today), loss of data connections (still happens). What you describe can happen on any RADIO system, after all GPRS is still radio and can suffer from a lot of the similar problems that other radio transmissions can have.

Yeah whatever regarding sales people. I know what I heard. Remember I deal with GPRS, I use it all the time, I dont have an issue with it, what I do have an issue with is the "PMR IS DEAD" brigade.

Leave each to their own and dont preach to everyone that the only way forward is GPRS, which is not true. There are various options and thats the great thing "OPTIONS".


Top
 Profile  
 
 Post subject:
PostPosted: Sun Apr 08, 2007 7:22 pm 
Offline
User avatar

Joined: Wed Sep 03, 2003 7:30 pm
Posts: 57349
Location: 1066 Country
deltastaff wrote:
That includes bids from all local cars to ensure the job is awarded to the car that has been empty the longest.

What a really sensible way to issue work. =D> =D>

_________________
IDFIMH


Top
 Profile  
 
 Post subject:
PostPosted: Mon Apr 09, 2007 12:16 am 
Offline

Joined: Wed Sep 07, 2005 11:19 am
Posts: 273
Quote:
First of all dont get so bloody ratty, this is a debate/discusion.

Nobody is getin bloody ratty here but sounds like you are pretty rattled by GPRS etc. You had better keep close with Amish Boy Sussex.

Quote:
Yeah whatever regarding sales people.


Am I bovvered, yeh but no but, WHATEVER !
That's like real debate/discussion innit, we kippin it reeel. Like who cares like what we use, like its just like techno nerdy stuff anyway innit.
Happy Easter.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 153 posts ]  Go to page Previous  1 ... 3, 4, 5, 6, 7, 8, 9 ... 11  Next

All times are UTC [ DST ]


Who is online

Users browsing this forum: No registered users and 47 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
Powered by phpBB® Forum Software © phpBB Group