PMSL
Two short lanes of taxis, adjacent to two lanes of private hire, all in the same concourse. A line of passengers wending their way, needing to be directed at every turn, because no-one knows what is happening.
The latest wheeze in the airport's scheme to extract the last penny from customers leaving it's domain, leaves customers being herded towards their hire car.
It's just what the Skull said long ago, they are being sold on as a commodity to the highest bidder, to be fleeced and stripped of any dignity. Skull got it right!
It strikes me that the only dignity accorded here will be through private hire. Because ECPH will meet their customers at their desk, help with luggage and direct their customers to their cars. They will be greeted in the concourse, luggage will be stowed by the staff, doors will be opened, customers settled in the car, and they will be made to feel special, and at a price that doesn't rip them off.
All while a snake-like chain of the public are being herded towards hacks, whose drivers won't even get off their ers e to assist their cash cow punters.
Our taxi service in Edinburgh is a complete disgrace. And the council includes customer service in its training regime too.
Which is why Edinburgh is now Planet ECPH.
